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- To resolve the issue, tap FIX. 9. Tap Settings. 10. Turn off Developer options. 11. Both threats are now resolved.
docs.blackberry.com/en/unified-endpoint-security/blackberry-ues/how-do-i/resolve-mobile-threats-with-the-blackberry-protect-app
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Feb 24, 2013 · 45 1 2. tools. 298. bluelights. I have had this issue since day 1 of my Z10, Blackberry cannot seem to work out what the issue is. Blackberry Protect simply does not work at all, even tho it is turned on in the phone, the website does not show my device, just blank with how to add device.
Nov 26, 2016 · Blackberry Classic with latest OS. Blackberry Protect was working fine. And then suddenly it stopped working. It is "on" on the phone, and location services is "ON". But when you try to locate it, it tells you not possible, and to make sure location services is ON (which it is). Also Anti-Theft Protection shows as "unavailable".
BlackBerry Docs. Cylance Endpoint Security. Install and activate the BlackBerry Protect app. You can follow these steps to install and activate the CylancePROTECT Mobile app after your Cylance Endpoint Security administrator configures the CylancePROTECT Mobile service.
May 28, 2018 · No one can help. It's a BlackBerry problem and they need to address it. Something changed in Bing Maps or their API key expired. Until they adjust it properly, it will continue to give that error. I've forwarded it off to someone @ BlackBerry who might be able to get it sorted out.
- Overview
- Hard Reset
- Soft Reset
- Factory Reset
If your BlackBerry isn't working, perform a hard, soft, or factory reset using these simple steps
Smartphones are great, at least when they work. When they don’t, they’re nothing more than expensive paperweights. If your BlackBerry is frozen or unresponsive, a quick reset may be just the ticket to get it up and running again. Follow this guide to restore your BlackBerry to its former glory.
To perform a hard reset, remove the battery for a few seconds and then reinsert.
For a soft reset, press and hold the Alt, Right-Shift, and Backspace/Delete keys.
Open the battery cover on the back of the BlackBerry.
Remove the battery from the phone.
You can perform a hard reset on the BlackBerry Z10 by pressing and holding the Power button on the top of the phone for about 10 seconds.
Reinsert the battery after a few seconds.
To be on the safe side, wait for up to 30 seconds and then reinsert the battery into the back of the phone.
The BlackBerry should reboot and function normally. You may have to power the BlackBerry back on with the Power button.
Press and hold the Alt key.
This method will reset your BlackBerry without having to remove the battery. You cannot perform this method if your BlackBerry does not have a keyboard.
Press and hold the Right Shift key.
Continue to hold the Alt key while you hold the Shift key.
Press and hold the Backspace/Delete key.
Make sure you are continuing to hold the Alt and Shift keys while you hold the Backspace/Delete key.
Open the Options on your home screen.
Performing a factory reset, or security wipe, will remove all of your personal information and reset the phone to the state it was in when it came out of the box.
In the Security Settings menu, select Security Wipe.
Choose what you want erased.
Check the boxes for each of the items that you want wiped from the phone. If you want to completely erase your information, ensure that all of the boxes are checked.
To perform the wipe, you will need to enter the code. Type “blackberry” into the box and then select Wipe.
1. You receive an alert that the CylancePROTECT Mobile app has detected a threat. 2. Open the app and tap Device Health. 3. Tap Device Security to learn about the threats. 4. The app has detected that a screen lock is not enabled. To resolve the issue, tap FIX. 5. Tap Settings. 6. Choose a screen lock option and follow the instructions to set it.
Support for BlackBerry Enterprise Security Products Log in to myAccount to search the support knowledgebase, check the status of your support cases, download software and updates, and manage your BlackBerry Cylance cybersecurity, endpoint management (UEM), and secure communications software.
