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United Utilities provides water and wastewater services in the North West of England. Manage your account, pay your water bill, submit a water meter reading and get updates of current incidents in your area online.
Manage your water account anytime, anywhere. Pay your bills with ease. Set up a Direct Debit. Update your personal details. Submit meter readings. It's free, quick and easy to use. See My Account FAQs.
Save money with a water meter. Our lowest bill guarantee means it's easier than ever to reduce your water bill. Pay your water bill using My Account or via our app. Set up a direct debit or choose other ways to pay.
We aim to provide water at the right pressure for day-to-day use. If your water pressure seems lower or higher than usual, it's worth checking our emergency repairs page, to see if we are working on any pipe bursts or leaks in your area.
We make sure your drinking water is clean and drinkable at all times. There are certain legally enforceable quality standards from both European Directives and UK legislation that we are measured against. These are known as ‘Prescribed Concentrations or Values’ (PCVs for short!).
Apply for a water meter. We’re really pleased that you’re thinking of applying for a water meter, they are a great way to reduce your water bills. The majority of our customers who switch to a meter save at least £100 a year.
Please enter your United Utilities account number *. This is the 10 digit number that appears on your water bill. Enter your email address*. We need this to send a payment confirmation to your email address.
If you already have a water meter in your home, our calculator will give you some hints and tips on how to make further water savings, helping to reduce your water bill. Give it a try - you might be surprised how much you could save.
In this section we’ve included some useful information on the tests we carry out on your water to keep it in tip top condition. You can also download a report about the quality of the water in your area by entering your postcode below.
Our expected average household water bill for 2022/23 is £422.10, a decrease of 0.8 per cent compared to our 2021/22 charges. Your water bill will be more or less than this amount depending on the services you receive from us and whether you have a water meter or your charges are based on your home's rateable value.
