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  1. The table below shows the time period when final collections will be made at post boxes (excludes public holidays). The display on the postbox will tell you if the collection has already been made and when the next one is. Area. Monday - Friday. Saturday. Commercial Area. 9am - 7.30pm. 7am - 1.30pm. Town & City Area.

  2. From time to time we might need to move or remove a postbox. This could be because it's not safe for our postmen or women to reach, it might not be secure, or it's been damaged. If we plan to do this, we always try to give four weeks' notice. If you have a problem with a postbox that's been moved or want to report an issue with a postbox ...

  3. How to filter your orders - You'll get the most out of Click & Drop by setting up the orders overview in a way that best suits your business. Personalising the columns you view in orders - you can personalise the columns that you view in the Orders section, the only exception is the 'Order Number' and 'Date'. How to mark an order as 'Despatched ...

  4. If Royal Mail has made your address an exception from its obligation to deliver daily to your home or premises, ie a decision has been made to cease deliveries to your door 6 days a week, you have the right to appeal that decision if you do not agree with the reason or the alternative delivery arrangements offered. 1.

  5. Please bring the Something for you card (or electronic SMS/email notification) and one of the above forms of ID, in the name of the person the item is addressed to. If you can’t bring any of the above ID in the name of the person the item is addressed to, you can still collect. This also applies if you are collecting an item addressed to a child.

  6. If you are setting up a Redirection because of personal safety concerns please don't apply online, call us on 03457 777 888. We're open Monday to Friday 8am-6:30pm, Saturday 8am-3pm and Sunday 9am-2pm. Please tell our staff why you are calling to set up a Redirection and they will be able to help.

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  8. Working Days - for Royal Mail Special Delivery Guaranteed by 1pm® (not posted on account) any day which is not a Saturday, a Sunday or a public holiday, unless Saturday guarantee has been purchased, in which case Saturday is a working day; for other retail services any day which is not a Sunday or a public holiday. Daily Delivery Obligation

  9. For Royal Mail Special Delivery Guaranteed by 1pm® (not posted on account) - any day which is not a Saturday, a Sunday or a public holiday, unless Saturday guarantee has been purchased, in which case Saturday is a working day; For other retail services - any day which is not a Sunday or a public holiday

  10. Other ways to report mail fraud. You can contact Citizens Advice consumer service by: calling 0808 223 1133. or completing their online form. Action Fraud is an organisation run by the National Fraud Authority. This is a government agency, which provides information about various scams.

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