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   What if I have a complaint about Network Rail?

   • Hi, we're sorry to hear you have a complaint to make. At Network Rail we care about the people who live alongside our tracks and infrastructure. If something isn’t quite right, we want to know about it. We'll do our best to resolve the matter as quickly as possible. Not resolved? We're here to help

   Submit a complaint - Support Home Page

   communications-crm.custhelp.com/app/stationcomplaint

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   What if I have a problem with Network Rail?

   • If you are a member of the public and you have a concern, question or complaint regarding network rail, including a safety threat you are aware of, please contact the network rail contact centre , who are resourced to deal with issues reported on a 24/7 basis and will be able to log your call and escalate it to the relevant department.

   Contact us - Safety Central

   safety.networkrail.co.uk/contact-us/

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   What if I make a complaint about a train station?

   • We aim to respond to and resolve all complaints that are reported to us do if you’re not happy in anyway, we’ll take the time to investigate and respond to you with our findings. If the complaint you make to us relates to your experience at one of our managed stations* you have the right to appeal to the Rail Ombudsman.

   Appeal to the Rail Ombudsman - Network Rail

   www.networkrail.co.uk/communities/passengers/rail-ombudsman/

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   What if my complaint relates to my experience at a managed station?

   • If the complaint you make to us relates to your experience at one of our managed stations* you have the right to appeal to the Rail Ombudsman. You can appeal to the Rail Ombudsman if: no more than 12 months have passed since we sent you a final response.

   Appeal to the Rail Ombudsman - Network Rail

   www.networkrail.co.uk/communities/passengers/rail-ombudsman/

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2. www.networkrail.co.uk › making-a-complaintMaking a complaint - Network Rail

   www.networkrail.co.uk › making-a-complaint

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   General complaints. For complaints that aren’t to do with a managed station – including vegetation, questions about the impact of railway work, level crossings, graffiti or noise disturbance – you can submit a complaint form.

   • Contact Us

     Submit a complaint. If you have a complaint that relates to...

3. communications-crm.custhelp.com › app › stationcomplaintSubmit a complaint - Support Home Page

   communications-crm.custhelp.com › app › stationcomplaint

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   Please call us immediately on03457 11 41 41. What is your complaint related to? 2. Stations & Infrastructure. Network Rail - we own and operate Britain's rail infrastructure. Helping Britain Run Better.

4. www.nationalrail.co.uk › complaintsComplaints | National Rail

   www.nationalrail.co.uk › complaints

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   What to do if you are unhappy with a train journey, rail station, ticket office or the National Rail website, and want to make a complaint.

5. safety.networkrail.co.uk › contact-usContact us - Safety Central

   safety.networkrail.co.uk › contact-us

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   If you are a member of the public and you have a concern, question or complaint regarding network rail, including a safety threat you are aware of, please contact the network rail contact centre , who are resourced to deal with issues reported on a 24/7 basis and will be able to log your call and escalate it to the relevant department.

6. www.networkrail.co.uk › communities › passengersAppeal to the Rail Ombudsman - Network Rail

   www.networkrail.co.uk › communities › passengers

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   How to appeal to the Rail Ombudsman. You can appeal to the Rail Ombudsman if: you are unhappy with our final response to your complaint which will be contained in a letter or email (this is sometimes known or called a ‘deadlock letter’); or. we have not resolved your complaint within 40 working days of receiving it; and.

7. communications-crm.custhelp.com › app › askMake a general complaint - Support Home Page

   communications-crm.custhelp.com › app › ask

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   It helps us to contact you if we have any questions or need additional information to progress you issue. You can leave as much or as little as you like and you can ask for your details to be removed from our system at any time, you can do this by calling us on: 03457 11 41 41. Phone Number.