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  1. Open Google Photos . At the top, tap your account profile photo or initial Photos settings . Tap Back up. Check your settings: Back up: Make sure "Back up" is turned on. Backup account: Make sure you back up your photos and videos to the right Google Account. Back up device folders: If you want to find photos and videos on your Android phone ...

  2. If you forgot your password or username, or you can’t get verification codes, follow these steps to recover your Google Account.

  3. Be prepared to find a lost Android device. To secure or erase an Android device, make sure that the device: Has power. Is connected to mobile data or Wi-Fi. Is signed in to a Google Account. Has Find My Device turned on. Is visible on Google Play. If you use two-step verification, go to two-step verification backups.

  4. Check if your emails are being forwarded to another account. When you set up forwarding in Gmail, you can choose whether the original emails are archived or deleted. In the "Forwarding" section, check if you've selected Forward a copy of incoming mail. If you have, select Keep Gmail's copy in the Inbox or Mark Gmail's copy as read.

  5. How do I change my Google Account password? Open your Google Account.You might need to sign in. At the top left, click Security.

  6. At the bottom, tap Collections On this device. If available, open your device folders to find your missing item. If you want your device folder items to appear in your Photos tab, you can back them up automatically. On your Android device, open the Google Photos app . At the top, tap your account Profile photo or Initial.

  7. Restore a file from Google Drive Trash. On the left, click Trash. All your deleted files are listed in “Trash.”. To find out how long ago files were added to the “Trash,” you can sort files by their “Trashed date” date. Right-click the file. Click Restore. Tip: Deleted files are stored in the Trash for 30 days before they’re ...

  8. Your phone is lost or you can't use it. You're having a different issue. Your security key is lost.

  9. You can use Find My Device on the web, an Android device, or a friend’s Android device in guest mode: On the device, open the Find My Device app . Select the device or accessory you want to reset or remove. Select Settings. To erase an Android device: Tap Factory reset device. To delete an accessory: Tap Remove device.

  10. How do I change my Google Account password? Open your Google Account.You might need to sign in. At the top left, click Security.

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