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  1. Sep 25, 2023 · Or of course delivered to the wrong house. They are refusing a refund on the 2nd order. We have spoken to the bank and they insist we must speak with Just Eat. We are going to pressure the bank and submit a chargeback (I hope). As far as I am concerned, we ordered a product and Just Eat have failed to supply the goods.

  2. Jan 1, 2014 · Just eat order arrived late. Handsome90 Posts: 505 Forumite. 1 January 2014 at 7:01PM. I'm a bit miffed as my food arrived at 19:00 (was supposed to be delivered by 18:00 so and I ordered at 17:00, so 1 hr late). I spoke to just eat and they said if I want any goodwill gesture I've to take it up with the restaurants myself.

  3. Mar 13, 2023 · They refunded the cookies, no problem, but the meal came to £8.69, and they emailed me back to say that they had given me £4.35 Just Eat credit to (in their words) “cover the value of the affected items.” So I emailed back and said actually the affected item came to £8.69, so you haven’t covered the cost.

  4. Aug 7, 2023 · Refund rights from Just Eat. MrPez Posts: 168 Forumite. 7 August 2023 at 8:11PM. Got a take away at the weekend. I collected it from the restaurant at the time stated. The guy confirmed my order as he handed it to me but when I got home, some of it was wrong. I didn't have the energy to go back and was too hungry so made do.

  5. Apr 8, 2024 · Just Eat refuse to refund. kiramnut Posts: 4 Newbie. 8 April at 8:20AM. Hi there, I ordered a takeaway from McDonald's via Just Eat on Friday. When the app alerted me it had been delivered, I opened my door to find one small bag, nowhere near large enough for my whole order, sitting on my doormat with no delivery man in sight (this is common ...

  6. Jan 28, 2024 · Justeat refund. Hi I ordered food via the just eat app Saturday evening to the value of £27.48, the estimated delivery time kept moving further and further and the food was eventually delivered approx 1 hr after it was originally expected. All the food was stone cold and inedible, I immediately went onto the just eat app where there is a tab ...

  7. Apr 10, 2020 · Just eat won't give refunds. I ordered food from just eat. The food did arrive but it was 4 hours late, we had gone to bed. Just eat are refusing to refund me saying it is the takeaways responsibility. The takeaway are simply flat refusing to even answer the phone to me. I have reported just eat to trading standards as in my view they failed to ...

  8. Jun 10, 2024 · Cheesechapstick Posts: 1 Newbie. I was delivered the wrong order and I contacted the restaurant and was told to contact just eat. I did that and claimed a refund and because it was my lunch I had to reorder again. I provided appropriate evidence and information they requested and was still declined a refund.

  9. Jan 6, 2019 · Just Eat have no customer security. If a restaurant lies about a delivery being made, but tells Just Eat they did deliver, that is the only evidence needed for them. More and more takeaways are figuring this out, and selectively scamming people. Say, 10% of orders. The payment is made to Just Eat.

  10. Aug 25, 2020 · 25 August 2020 at 5:27PM in Praise, vent & warnings. Just Eat? - Just keep your money and refuse a refund more like! I've just spent over an hour trying to order a curry online using my JE account balance. It used to work no problem. Now the payment screen doesn't offer an option to use my balance.

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