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Affinity Water - pay your bill online, set up a direct debit, tell us you’re moving, report a leak or find answers to your frequently asked questions.
With My Account you can view your balance, get instant statements, update your details and more whenever you choose.
It's the quickest and most secure way to manage your bills with My Account. Take charge of your bills—view or download bills and statements whenever it suits you. Make the switch today. Log in or register.
Have you got a query? Here you can manage your account online, give us a call, see our FAQs and our useful links.
Affinity Water - Sign in to your account
You can track your usage and identify areas where you can reduce your use, helping to save water. You can find leaks at your home early and prevent water waste, saving both water and money. By using water more efficiently, you'll be helping to keep more water in our local environment.
Affinity Water Limited is a UK supplier of drinking water to 3.8 million people in parts of London, eastern and south eastern England. [2] The company is owned by a consortium of Allianz, HICL and DIF Tamblin. [4]
Pay using our 24-hour payment line. Arrow icon. You can pay using our 24-hour automated payment line on 0345 357 2400 using a debit or credit card - available 7 days a week. You'll need your customer number handy (which you'll find at the top of your bill or in your My Account).
Read Affinity Water's business plan for 2020-2025 to see how what our plans are to take care of your water in the future.
Our water resources are currently in a good position. This means that Groundwater levels are above average with no restrictions in place. However, we'll continuously monitor the situation for any change. Water is part of our everyday life, you turn your tap on and it's there.
