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To restore access, you will need the phone number linked to your Yandex ID. If you don't have access to that phone number, fill out the form to contact Support. When you successfully restore access to an account: Logging in with a one-time password is disabled. Old app passwords stop working. All sites and apps lose access to your account.
When you send a report via Yandex Mail, our specialists can view all the relevant technical information to help you more effectively. If you can't open the mobile version of Yandex Mail and use it to contact us, please send the error message via the feedback form below.
If you correctly entered your first and last name when registering and linked your phone number or an alternate email address to your account, Yandex can find all the usernames associated with that data. To do this, open the login recovery page and follow the instructions.
Contact the customer service department. Attention. Our customer service department can only help you with the campaigns created under the same username you use to contact us. You can see your current login in the upper-right corner of the screen.
Yandex ID lets you link one phone number to your account that can be used as a secure number for receiving security notifications and recovering access to your account if your credentials are lost or stolen.
Help by service. Yandex.Support provides help and how-to articles for Yandex services, answers to frequently asked questions, and forms for contacting the Support team.
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You'll need to specify additional data from your account: your phone number, alternate email address, or the answer to the security question. If this data in your account is outdated (for example, you don't have access to the phone number), fill in the Restore Access form .
