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- It is important for the health department, the universities, NHS employers, and trainees to understand the functions of deaneries, especially because in England local education and training boards will take over medical education and training when strategic health authorities close in April 2013.
www.bmj.com/content/344/bmj.e3846
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Jun 12, 2012 · It is important for the health department, the universities, NHS employers, and trainees to understand the functions of deaneries, especially because in England local education and training boards will take over medical education and training when strategic health authorities close in April 2013.
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In order to be more person-centred, health services need to know what is most important to people. Person-centred care can focus on people’s individual health needs, but it is also about involving people in planning and evaluating services.
Jul 10, 2024 · Understanding why it’s important to value service users is fundamental to providing high-quality care. Human Dignity and Respect. Fundamental Rights. Every individual has intrinsic worth. Recognising this is essential in a health and social care setting. Valuing service users affirms their dignity and respects their fundamental rights.
- Why It's Important
- What You Should Do
- Guidance
- Would You Like to Contribute to The NHS Service Standard?
Lots of products and services are not useful for users. Others are frustrating and hard to use. You need to understand your users and their needs - from their point of view - to build something that helps them. Understanding as much of the context as possible will give you the best chance of meeting users' needs in a simple, cost effective way. The...
If you're building a public-facing service
Your team should be able to show that you have: 1. done user research with the public, patients, their families, carers, advocates and representatives - and healthcare staff if appropriate - including in their natural environment, such as at home or in a GP surgery 2. considered your users' knowledge, skills and confidence and whether you can empower them and give them more control
If you're building services for staff
Your team should be able to show that you have: 1. done user research with all relevant user groups, including frontline and back office staff
In both cases
You should also be able to show that you: 1. have used user research, search data, analytics or other data to understand the problem you need to solve 2. have built quick, throwaway prototypes to test your hypothesis 3. your solution works well for users
GOV.UK resources
1. Learning about users and their needs 2. Making prototypes
Read more about this
1. Do we need to drop the "user"? (NHS Digital blog), 2021 2. How a 20-year-old standard is still relevant today (NHS Digital blog), 2022 3. How do users get forgotten? (NHS Digital blog), 2021 4. How is additional information in Summary Care Records being used? (NHS Digital blog), 2020 5. How we do user-centred design for citizen-facing services: part 1, part 2 and part 3 (all on NHS Digital blog), 2017 6. In a crisis, double down on user needs (NHS Digital blog), 2020 7. Involving people an...
If you have any questions, you can message us on Slack. You will need a Slack account if you do not have one. Or you can contact us by email. Updated: May 2022
Dignity: Information and good communication. People often find it difficult to navigate social care and health provision to find out what is available and how their needs might be met.
May 29, 2024 · Enhanced Communication and Understanding. Partners in care typically include other care professionals, the individual receiving care, their family, and other support networks. Working together fosters improved communication and mutual understanding.
Why is it important? Leaders understand how things are done in different teams and organisations; they recognise the implications of different structures, goals, values and cultures so that they can make links, share risks and collaborate effectively.
