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The CQC Key Lines of Enquiry are used by the Care Quality Commission (CQC), who regulate all health and social care providers in England. CQC inspectors use the Key Lines of Enquiry (KLOE) to guide and direct their inspections of care services.
Oct 16, 2023 · The KLOEs are used by inspectors during CQC inspections to evaluate whether a service is meeting 5 important standards for care: safe, effective, caring, responsive, and well-led. The KLOEs cover a range of areas, from service management and leadership to personal care and support.
Key lines of enquiry (KLOE) are tools that regulatory bodies, such as the CQC, use to assess adult social care services and to award a quality rating. Inspectors utilise a standard set of criteria relating to five key questions each care service is asked – are they safe, effective, caring, responsive and well-led?
CQC’s inspection teams will use this updated framework to assess healthcare services, using the key lines of enquiry (KLOEs) and prompts where they are appropriate. This replaces the previous separate versions for different types of service, published in 2015, which duplicated many of the KLOEs and prompts.
All key lines of enquiry and prompts are mandatory for both community and residential adult social care services, where relevant. Where we refer to ‘people’, we include adults, young people and children, where applicable. Safe. By safe, we mean people are protected from abuse* and avoidable harm.
Jul 13, 2022 · The key lines of enquiry (KLOEs), prompts and sources of evidence in this section help our inspectors to answer the five key questions: is the service safe, effective, caring, responsive and well-led? Is it safe? Safeguarding and protection from abuse. Managing risks. Suitable staff and staff cover. Medicines management. Infection control.
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Regulatory organisations, like the CQC, use key lines of inquiry (KLOE) as instruments to evaluate adult social care services and assign a quality level. Based on the five KLOEs, inspectors will give care providers an outstanding rating, good rating, requires improvement rating, or inadequate rating. Additionally, they will get a unique ranking ...
