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  1. When did the call happen? (Required) You can only report calls which have happened in the last two weeks. If you don’t know exactly when the call took place, give an approximate time. What was the caller’s phone number? (Required) Enter the number without spaces or brackets. For example +33500999123.

  2. May 3, 2024 · The scammers, who know your email address use this when they are on the phone to you. Because they have told you they will send you a BT code to prove they are genuine when you receive it you accept they are BT and happily hand the code over to them. This then allows them access to your email account and all that that allows access to such as ...

  3. Handling scam calls. If they claim to be from a respected business, look the business's number up and call back. Handling scam emails. If its seemingly from BT, forward as attachment to phishing@bt.com, if not report@phishing.gov.uk. Handling scam texts. If you can see the number, check whether it's genuine by searching online.

    • What Bt Can Investigate
    • What Bt Can't Investigate
    • Reporting Abuse and Phishing to Bt
    • Reporting Abuse and Phishing Externally
    IP abuse originating from our network
    Abuse of our BT email service
    Digital account takeover
    Phishing

    Unfortunately, we can't stop abuse that doesn't come from our network. Please report the abuse directly to the offender's Internet Service Provider (ISP). You can find out who the Internet Service Provider (ISP) is by looking up any IP address in the RIPE Database at www.db.ripe.net/whois.

    Report your issue to abuse@bt.com. We investigate and act quickly on any abuse reported to us. Whilst we may not be able to respond individually, we do act upon every email received.
    If you believe you have been victim of a scam, phishing or account take over fraud please visit www.bt.com/scams
    We have partnered with the National Cyber Security Centre to bring the latest advice and guidance to our customers – for tips on how to protect yourself, visit their website at https://www.ncsc.gov...
    If you have clicked on a link, opened an attachment or entered any personal details, we recommend that you run an anti-virus scan before changing your passwords for services such as online banking...
    For child sexual abuse and child protection issues please send a report to the Internet Watch Foundation, you can do this directly via www.iwf.org.uk
  4. Report the scam using the police’s Action Fraud service; Report the scam call to us so we can better protect you and our customers ; Protect yourself from scams – read our scam guide. To help keep safe from scams, we have lots of top tips on dealing with scams of all kinds.

  5. Scam calls – how to deal with them. Hang up. If they claim to be from BT, report the scam call. Block the number if possible. If you feel the caller may be from a respected business but aren’t sure, end the call. Then look up the business's number and phone them yourself. At BT, we’ll understand any security concerns you may have, and ...

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  7. Oct 3, 2023 · How to report scam calls from BT: phone reporting. Reporting scam calls via phone is pretty easy. All you have to do is call the BT nuisance advice on 0800 661 441. You can also send a text message to the same line, and they will text you back. You can also reach the national fraud and cybercrime network on 0300 123 2040.

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