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    • All customers aged 11 and over

      • Who can use Online Banking? Our Online Banking service is available to all customers aged 11 and over who have a NatWest account.
      www.natwest.com/support-centre/bank-accounts-and-supporting-information/general/who-can-use-online-banking.html
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  2. Our Online Banking service is available to all customers aged 11 and over who have a NatWest account.

  3. Get help with Online Banking. We offer a free and personal service called 'Digital Lessons' for anyone unsure how to use Online Banking. It lets you speak to a Community Banker who will help you learn how to bank from home and is available to every NatWest customer. Discover Digital Lessons.

  4. In this guide we'll focus on digital and app-based banks (also known as online banks, mobile banks or challenger banks), which have great tech and features that help you know where you're spending, and help you save towards your goals, all within the same app and same account.

  5. Choose how you'd like to log in. You can use your customer number or your card number.

  6. The web address used to log into Online Banking has been updated. Please use the new web address www.onlinebanking.natwest.com next time you log in.

  7. Only individuals who have a NatWest account and authorised access to Online Banking should proceed beyond this point. For the security of customers, any unauthorised attempt to access customer bank information will be monitored and may be subject to legal action.

  8. With most banks, you can use online banking to: check your balance any time of day or night. check your bank statements. transfer money between your bank accounts. send money to people you know. set up or cancel direct debits and standing orders. Click here to find out more about transferring money safely and securely.

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