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Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman. 57.8 per 10,000 customers. Average call centre wait time (hours, minutes and seconds) 00:01:21. Average response time to social media messages (hours, minutes and seconds) N/A. Emails responded to within 2 days. 95.5%.
Jan-Mar 2024. 876.5. Citizens Advice has a statutory remit to publish the energy supplier performance data. Citizens Advice took over this role on 1 April 2014 when Consumer Futures became part of Citizens Advice and Citizens Advice Scotland. In May 2015 we consulted with suppliers regarding a similar process for the non domestic market and ...
Feb 14, 2024 · Ovo Energy is currently the fourth-largest supplier. It bought SSE Energy Services domestic customers in 2020. EDF Energy and E.ON Next are the joint-highest-ranked of the traditional big firms this year, with an overall score of 61%. British Gas has the lowest overall score.
Jan 27, 2020 · Ebico and Bulb Energy took second and third place, while Pure Planet, People’s Energy and Powershop completed the top six. Small and medium-sized suppliers dominated the top of the rankings this year, while the big six providers – British Gas, Eon, EDF, Npower, Scottish Power and SSE – all languished in the lower third of the table.
Oct 3, 2024 · Latest scores from independent consumer champion Citizen’s Advice found ScottishPower as highest of the UK’s large energy suppliers when it comes to customer service. The charity has created a ranking system for both familiar energy firms and some lesser-known ones based on the quality of their customer responses. ScottishPower scored 5 ...
This is because we can't compare the overall ratings of larger and smaller suppliers. Suppliers with fewer than 25,000 customer accounts are listed in the dropdown below. To see the customer service information we have: Select the supplier you want to check, using the dropdown. Press ‘Search’.
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Oct 1, 2024 · 2024 information and supplier ratings for ScottishPower, one of the UK's big six energy suppliers. Everything you need to know, including reviews, satisfaction surveys and recent price changes ...
