The UK's most awarded energy supplier, best customer satisfaction, and best place to work. Rewards for using less when the grid is stressed, and smart tariffs that save you more
- Our Tariffs
Get a full list of our available
and historical tariffs.
- All our tariffs
Octopus Energy-Learn more about
our tariffs
- Smart Tariffs
Smart customers can save more
Eligible for connected smart meters
- Octopus export tariff
Unlock bonkers export rates
Sell back to the grid
- Get A Quote
See how much you could save
Make the switch in 2 minutes
- Who Are Octopus Energy?
Find out how we work for you
To make renewable energy easier
- Our Tariffs
Search results
Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman. 57.8 per 10,000 customers. Average call centre wait time (hours, minutes and seconds) 00:01:21. Average response time to social media messages (hours, minutes and seconds) N/A. Emails responded to within 2 days. 95.5%.
Jan-Mar 2024. 876.5. Citizens Advice has a statutory remit to publish the energy supplier performance data. Citizens Advice took over this role on 1 April 2014 when Consumer Futures became part of Citizens Advice and Citizens Advice Scotland. In May 2015 we consulted with suppliers regarding a similar process for the non domestic market and ...
Feb 14, 2024 · Ovo Energy is currently the fourth-largest supplier. It bought SSE Energy Services domestic customers in 2020. EDF Energy and E.ON Next are the joint-highest-ranked of the traditional big firms this year, with an overall score of 61%. British Gas has the lowest overall score.
Jan 27, 2020 · Ebico and Bulb Energy took second and third place, while Pure Planet, People’s Energy and Powershop completed the top six. Small and medium-sized suppliers dominated the top of the rankings this year, while the big six providers – British Gas, Eon, EDF, Npower, Scottish Power and SSE – all languished in the lower third of the table.
Oct 3, 2024 · Latest scores from independent consumer champion Citizen’s Advice found ScottishPower as highest of the UK’s large energy suppliers when it comes to customer service. The charity has created a ranking system for both familiar energy firms and some lesser-known ones based on the quality of their customer responses. ScottishPower scored 5 ...
This is because we can't compare the overall ratings of larger and smaller suppliers. Suppliers with fewer than 25,000 customer accounts are listed in the dropdown below. To see the customer service information we have: Select the supplier you want to check, using the dropdown. Press ‘Search’.
People also ask
Where does ScottishPower rank in the energy supplier comparison table?
Who is ScottishPower?
Who is the biggest energy supplier in the UK?
How are energy suppliers' customer service ratings calculated?
Why have ScottishPower Energy prices risen twice in 2024?
Does Citizens Advice publish energy supplier performance data?
Oct 1, 2024 · 2024 information and supplier ratings for ScottishPower, one of the UK's big six energy suppliers. Everything you need to know, including reviews, satisfaction surveys and recent price changes ...