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Feb 27, 2024 · Checking the status of my delivery. Published 27 February, 2024 Updated 16 July, 2024. We want to make it easier to work around your delivery. You can now get a clearer estimation of when your groceries will arrive. Simply sign in to the groceries home page ahead of your slot on delivery day, where regular updates will be available.
Feb 27, 2024 · Here you can view orders you’re currently shopping, orders you’ve checked out, cancelled orders, and orders awaiting delivery or collection. If you’re using the Tesco & Grocery Clubcard app, tap ‘My Account’ at the top of the page, then select ‘Orders due for delivery’. This will display the order history for your grocery account.
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Or send us a message via 0800 917 7403 or wa.me/448009177403 from mobile devices. We’re available Monday–Friday, 7am–11pm, and Saturday–Sunday, 7am–9pm. You can move when your plan is coming up for renewal. We’ll move you onto the new plan that most closely matches your existing plan and suits your needs.
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By Tabitha Baker, Jack Webb
published 27 November 2020
Here's everything you need to know about getting your shopping delivered during lockdown
(Image credit: Shutterstock / D K Grove)
The UK is back in lockdown because of the coronavirus, which means people have been relying on supermarkets like Tesco to deliver their essential shopping. Now that we're nearly at the end of the lockdown, we've seen that delivery from Tesco has been rather good throughout the month.
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For the most part, the guidelines in place from the first lockdown will remain similar to this one. However, there are some differences shoppers should be aware of.
According to Tesco's website, it says: "We have installed a simple ’traffic light’ system in some of our larger stores to help us manage the flow in and out. Once in-store, please keep to the social distancing markings."
The traffic light system is only in place in some stores nationwide, but for the most part, Tesco will be using a one in and one out system for other stores.
If you do visit any stores, wearing a mask is required by law. You'll also be able to find hand sanitiser and cleaning stations on hand.
"Hand sanitiser and cleaning stations are available around our stores, and we continue to have social distancing guidelines and signage in place. There are screens at the checkouts to keep everyone safe, and we encourage you to use contactless payment where you can," reads a statement on the official website.
Depending on your local shop, Tesco is prioritising the elderly and most vulnerable for one hour between 9 am and 10 am every Monday, Wednesday and Friday.
NHS workers are also being supported, with an additional hour dedicated to healthcare professionals every Tuesday and Thursday. This is in addition to the dedicated browsing hour given to NHS workers before checkouts open on Sundays.
Of course, it all depends on your local store. Opening hours vary for some facilities, but a note on Tesco's website says "NHS, emergency service and care workers with a valid ID have priority access to Tesco stores at any time."
To find out the opening hours of your local store, head to Tesco’s store locator.
•Which food delivery services have slots?
•The best online grocery delivery services
If you think back to the first lockdown, you might remember how tough it was to secure a home delivery slot. This time around, thanks to an earlier effort by Tesco to expand its fleet of food delivery vans and drivers, there are now more Tesco food delivery slots available than ever before.
We've signed up to Tesco and used addresses in Leeds, London, Manchester, Portsmouth and Bath to see the availability of delivery slots.
The following is subject to your local store, but nearly every location we checked has limited slots available for the coming week. The majority of delivery slots are opening up from next week, so you might want to book in advance.
Tesco is still prioritising the elderly and vulnerable in its booking system, so if you have been deemed high risk, head over to Gov.uk to register yourself as a clinically vulnerable person. You’ll be asked for your NHS number – which you can find on any letter the NHS has sent you, or on a prescription – but you can still register if you don't have it.
Tesco is using the Government's register to make sure its most vulnerable customers are prioritised, so if you fall into this category, the best way to increase your chances of booking a Tesco home delivery slot is to make sure you're on the list.
•Look for a Tesco delivery slot now
If you can't find a Tesco home delivery slot, you can still order your food through its click & collect service, which has a healthy number of available slots throughout the month. Simply select your groceries with Tesco Online and select Click & Collect before you checkout.
By doing this, you can have your groceries ready to pick up at a certain time, and you don't even need to go into a shop in some cases, making it a much safer and streamlined experience.
As of November 23, Tesco has click and collect availability running through the month and even through to the end of December in healthy supply. Again, this is all based on your local store, but through our check today we have seen lots of slots.
•Look for a Tesco delivery or click and collect slot now
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Tesco is a multinational retailer from the United Kingdom.At first, Tesco only sold food in its stores, but in the 1990s it began to sell other things like mobile phones, DVDs and videos, clothing, and books. It now also operates petrol stations, banks, and is an Internet service provider in the UK since 2012.
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