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  1. If you’re caught out by a doorstep scam, there are several steps you can take. Report the incident to Action Fraud, the UK’s National Fraud reporting centre, who monitor and investigate cases of fraud. Speak to an Action Fraud adviser directly on 0300 123 2040.

    • If The Scammer Contacts You
    • If You’Ve Given The Scammer Access to Your Computer
    • If You Think Your Account Details Or Pin Have Been Stolen
    • If You Think Your Password Could Have Been Stolen
    • If You Think Your Account Has Been Hacked

    If the scammer comes to your door, calls you, or sends you a message, ignore them, but keep a record of what's happened so you can report it. Read our advice on how to stop nuisance calls and texts.

    Sometimes scammers ask to access your computer so they can control it remotely. For example, they might pretend to be from your internet provider and say they need to deal with a technical problem. The scammer might have infected your computer with a virus, or stolen passwords and financial information. To stay safe you should: 1. reset your passwo...

    Contact your bank immediately so they can protect your account. After you’ve told your bank about the scam, keep an eye on your bank statements and look out for any unusual transactions. Also check your credit scoreto see if there are applications for credit you don’t recognise.

    Change your password as soon as possible. If you’ve used the same password on any other accounts you should change it there too. Make sure you create a strong password– for example, using numbers and special characters. Some sites let you add extra security to your account. This is known as ‘two-factor authentication’.

    Your account might have been hacked if a scammer has stolen your passwords. If you think this has happened, the National Cyber Security Centre has advice on recovering an account that’s been hacked.

  2. Get your money back from a scam. Advice for what your next step should be to help you get your money back. Spot and protect yourself from scams. Keep up to date with the latest scams to watch out for and tips to keep you safe. Report scams to warn others. Guidance on how to report different types of scams and what to do straight away.

  3. Online scams. This type of scam can include romance scams, holiday scams, ticketing scams and copycat websites. Scammers use online marketplaces and social media to target sell you fake goods or goods that do not exist. How to protect yourself from online scams. Check the web address of the website you are being directed to.

  4. Oct 16, 2024 · Scam insulation companies claiming to be endorsed by ‘the British Lung Foundation charity’ are cold-calling households, selling unnecessary and potentially dangerous loft insulation. These fraudsters appear to be targeting elderly and vulnerable homeowners who might be worried about the rising costs of heating over the coming winter.

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  6. Action Fraud can get the National Fraud Intelligence Bureau to investigate scams. They'll also give you a crime reference number, which can be helpful if you need to tell your bank you've been scammed. Read our advice on trying to get your money back after a scam.

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