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      • If you're experiencing problems logging in to Online Banking, try our Login Helper which contains a number of solutions to common log in related issues. If you can't recall your Customer Number or PIN and/or password, click here
      www.natwest.com/support-centre/bank-accounts-and-supporting-information/general/login-issues.html
  1. How can we help you? Ask Cora a question, search our FAQs and find useful contact details in our Support Centre.

    • Ask Cora

      Cora, your digital assistant, is available 24/7 and can help...

    • Contact Us

      Please have your customer number and PIN ready when you call...

  2. Please have your customer number and PIN ready when you call so we can deal with your call quickly. These are the same details as you use to log in to Online Banking. Forgotten your log-in details?

  3. Choose how you'd like to log in. You can use your customer number or your card number.

  4. Only individuals who have a NatWest account and authorised access to Online Banking should proceed beyond this point. For the security of customers, any unauthorised attempt to access customer bank information will be monitored and may be subject to legal action.

  5. If you have forgotten your Customer Number, your PIN and/or your password, the following will assist you to log back on to the service. Customer Number. Your Customer Number starts with your date of birth, followed by up to 4 digits, given to you when you enrolled for Online Banking or Telephone Banking. PIN and/or password

  6. The web address used to log into Online Banking has been updated. Please use the new web address www.onlinebanking.natwest.com next time you log in.

  7. Stay connected with us on WhatsApp. You can now reach us on WhatsApp! Whether you have a quick question or need support with your account, WhatsApp makes it easy and secure. NatWest Business WhatsApp can help you with a range of queries, including: Accounts and balances. Payment and card queries (excluding credit cards) Online and mobile banking.

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