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You can update your account information, view your bills, contact one of the team using the Live Chat feature and, if the need arises, you can quickly raise a support ticket and review its progress. Go to customer portal.
- General FAQs
Please speak to your Focus Group Account Manager to discuss...
- General FAQs
- Customer Relations
- If You Have A Complaint
- Taking Your Complaint Further
- Useful Addresses
We make every effort to ensure that our customers are happy with the level of service they receive from us. However, despite our best efforts, we appreciate some things can go wrong. When they do, we want to know so that we can put them right.
Please contact our Customer Relations Team or your Dedicated Account Manager. Once we've established your complaint, we will seek to resolve the problem while you are on the line. Where this is not possible, we will agree a course of action. You can also reach us via post at: Focus Group, Focus House, Ham Road, Shoreham-by-Sea, West Sussex, BN43 6P...
If your complaint is not resolved to your satisfaction after this procedure, you can escalate it further to the Operations Manager and, ultimately, the Management Team. If we cannot resolve your complaint, we will inform you. If you remain unhappy and wish to pursue your complaint further by alternative dispute resolution, you may wish to refer to ...
Ombudsman, PO Box 730, Warrington, WA4 6WU. Tel: 0330 440 1614. Ofcom: Riverside House, 2A Southwark Bridge Road, London SE1 9HA, Tel: 020 7981 3000.
You can use this page to make payment to your account online. Please make sure that you check all information you enter thoroughly. If you provide incorrect or inaccurate details we may have difficulty in matching your payment to your account. For help please call our Accounts team on 0330 024 2009.
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Updating your information is simple, login to your account and click the ‘My Profile” link. Once your profile is updated we can match your lifestyle and interests to one of the thousands of research studies we conduct.
Focus House, Ham Road, Shoreham-by-Sea, W. Sussex, BN43 6PA. For all enquiries call 0330 024 2004
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