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Return of products purchased in Store. Where are the drop-off points? How quickly do I need to return the Portable Hotspot? If organizing my own return, where should I send the devices to? What if the device gets lost on the way back?
Fast and secure Wi-Fi connectivity, anywhere you go. Explore our stores, vending machines and pickup & drop off locations. We make it convenient for you to stay connected during your business or leisure travels.
You can drop off the device at Paris Charles De Gaulle Airport, Cannes or Nice Tourism Office in South of France or our TravelWifi Store in Paris, Madrid, Malaga or Barcelona. You can choose to return your device by Post or by our forwarder (depending on the country).
Return of products purchased in Store. All devices and accessories purchased in a store must be returned within 15 days of the initial purchase. Items and their original packaging must be in perfect condition. If you are unable to return the product to a store, please contact Support.
You can decide to return your order at one of or many drop-off points such as our TravelWifi Stores in Paris, Barcelona, the Paris CDG Airport, and many more. The list will appear on the order page.
Check our easy recycling locator to find your nearest repair, reuse or recycling point. Some councils collect directly from your home. Otherwise keep your electricals in your bag until you can visit a drop-off point. Electrical recycling locator.
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Why should you use travelwifi?
Get secure 4G LTE coverage in 130+ countries for up to 10 devices. The best unlimited portable MiFi solutions for travelers. Shop prepaid or pay as you go plans.
