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Aug 6, 2011 · If the item is faulty, you are entitled to a repair, replacement, or refund under the Sale of Goods Act. The item must be of satisfactory quality, fit for purpose, and as described at the time of purchase, if you want to return faulty goods.
- When You Do Not Have to Offer A Refund
- Online, Mail and Phone Order Sales
- Repairs and Replacements
- Warranties and Guarantees
- Proof of Purchase
You do not have to refund a customer if they: 1. knew an item was faulty when they bought it 2. damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund) 3. no longer want an item (for example because it’s the wrong size or colour) unless they...
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Sales of this kind are known as ‘distance selling’. You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the go...
If a customer has ‘accepted’ an item, but later discovers a fault, you may have to repair or replace it. The customer can still reject the item after it’s been repaired or replaced. A customer has accepted an item if they’ve: 1. told you they’ve accepted it (having had enough opportunity to inspect the item before confirming they’ve received it) 2....
A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. So you may still have to repair or replace goods if a customer’s warranty or guarantee has run out.
You can ask the customer for proof that they bought an item from you. This could be a sales receipt or other evidence such as a bank statement or packaging.
If you find a tampered parcel in an unexpected place, or it’s handed over to you in a tampered state, you can complain to the retailer and ask for a refund or replacement. If your parcel looks like it’s been tampered with - for example, you can see that the sticky tape has been removed and resealed - don’t open it immediately.
If the attempt at a repair or replacement is unsuccessful, you can then claim a refund, or a price reduction if you wish to keep the product. The retailer usually can't make any deductions from a refund in the first six months.
Returns, items not received, and refunds for buyers. In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. Most sellers accept returns if you've changed your mind – check the listing for details of their returns policy.
If a repair or replacement is not possible, or the attempt at repair fails, or the first replacement also turns out to be defective, you can reject the goods for a full refund. If you don't want a refund and still want your product repaired or replaced, you have the right to request that the retailer makes further attempts at a repair or ...
People also ask
What happens if a repair or replacement fails?
Can a faulty item be repaired or replaced?
Can a customer reject an item after it's repaired or replaced?
What if I've bought a faulty product?
How do I get a refund if a product is unsatisfactory?
Can I claim a faulty product?
Check the delivery address you gave the seller. Then contact them and ask where your order is. If the seller claims they've delivered it or don't know where it is, you can ask for a redelivery. You might be able to get a refund in some circumstances.
