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Check the delivery address you gave the seller. Then contact them and ask where your order is. If the seller claims they've delivered it or don't know where it is, you can ask for a redelivery. You might be able to get a refund in some circumstances.
If you buy something online, from a catalogue or over the phone that requires home delivery and it arrives late or doesn't turn up at all, don't worry - you've got rights.
Oct 19, 2020 · If your delivery contains the wrong items, then you have the right to a replacement. The Consumer Rights Act states that items must be ‘as described’. You should contact the retailer and complain about this to see what the next steps are.
You can also visit the Track & Manage my order page to see if your items are divided into more than one delivery and is still on its way to you. If you still notice that you're missing an item, please contact us with your order number so we can resolve this for you.
Your consumer rights on late and non-delivery of goods purchased online, by phone or mail order. Find out when you can request a refund and time limits imposed.
Aug 6, 2011 · The Consumer RIghts Act 2015 covers the purchase of most things from shops, suppliers and online or mail order retailers. It also details the retailers obligations in situations where you have to return goods to them take on the basis that it is damaged or faulty – or both.
If you’ve had a damaged delivery or it didn’t arrive at all, your rights are protected by the Consumer Rights Act and the Consumer Contracts Regulations. Our guides can help you make a complaint.
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