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  1. Make sure it’s completely off by turning on a sink tap to drain the system. Water should stop coming out from the tap if the stopcock has been fully turned off. Second, go to your water meter and make a note of the reading. If the reading increases, it indicates a leak on the mains supply pipework into the property.

    • No Water Flow. Problem: The dispenser is not dispensing water, regardless of whether it’s hot or cold. Solution: Start by checking the water supply line to ensure it is connected and functioning properly.
    • Leaking Water. Problem: Water is leaking from the dispenser, causing a mess on the floor. Solution: Inspect the water bottle for damage or cracks, and replace it if necessary.
    • Water Tastes or Smells Bad. Problem: The dispensed water has an unpleasant taste or odor. Solution: Replace the water bottle with a fresh one, and clean the dispenser’s reservoir and tap.
    • Dispenser Not Cooling Water. Problem: The water dispenser is not providing cold water. Solution: First, ensure the power cord is plugged in and the power switch is on.
  2. Acoustic and pressure loggers. Acoustic loggers are a major part of our leak detection technology. They pick up vibrations from a leak when they’re attached to a pipe. Those vibrations are reviewed by our technicians who can use that information to find a leak. We often use these at night, when the network is at its quietest and there is less ...

  3. We offer up to one hour of free detection work to help locate the leak on your private supply pipe. For more information read our Code of Practice on water leaks. This details our responsibilities for the ownership of supply pipes and eligibility for repair. Contact our customer call centre on 0330 303 0368 (calls charged at local rate) and we ...

  4. What to do if a water meter leaks inside your home. First things first, contact your water board. Remember, even though the water meter is in your home, it’s still their responsibility. They’ll likely send a certified plumber to fix the leak or replace the meter. However, if your water company confirms that the issue is with the connection ...

  5. 3. Contain the leaking water. Place a bucket or large bowl under the leak to prevent the leaking water from causing more damage. 4. Speak to your home insurance provider (if you have one) If you have home insurance, contact them as soon as you can because they may send an expert to help you.

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  7. Just follow the below steps: Switch off the water supply to your sink (if you have an isolation valve) or your whole home. Use your knife to remove the small cap covering your taps screw. Use your Allen key to undo the grub screw under the cap. Remove the tap handle. Take off the chrome dress ring using a pipe wrench.

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