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- You have the right to make a complaint about any aspect of health care. The Australian Charter of Healthcare Rights explains your rights to: Access information about your health care Provide feedback or make a complaint without it affecting the way that you are treated Have your concerns addressed in a transparent and timely way
www.safetyandquality.gov.au/consumers/information-about-healthcare-complaints
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If you are not satisfied with what happens, you can make a formal complaint. Below are places to go to make a health complaint in your state or territory: Australian Capital Territory: Health Services Commissioner (via the ACT Human Rights Commission) — call (02) 6205 2222. New South Wales: Health Care Complaints Commission — call 1800 043 159.
- clinical.governance@healthdirect.gov.au
You have the right to make a complaint about any aspect of health care. The Australian Charter of Healthcare Rights explains your rights to: Access information about your health care; Provide feedback or make a complaint without it affecting the way that you are treated; Have your concerns addressed in a transparent and timely way
If you are not happy with your healthcare experience, watch this video for tips to help you to make a complaint directly with your practitioner or health service. It includes five tips and advice on what to include in a letter, email or phone call about your complaint. Back to top.
If you are not happy with your healthcare experience, watch this video for tips to help you to make a complaint directly with your practitioner or health service. It includes five tips and advice on what to include in a letter, email or phone call about your complaint. (3min 39s)
May 27, 2024 · You have the right to express your concerns, seek an explanation and make a complaint if you're dissatisfied with your healthcare experience or outcome. As part of a joint project between Ahpra and the Australian Commission on Safety and Quality in Healthcare, a series of animations for patients, families and carers have been released. These ...
If you feel unable to raise your concerns with your health service, or if you are not satisfied with their response, you can raise your concerns with the Health Care Complaints Commission or health department in your state or territory.
What should I do if I have concerns? If you are made to feel unsafe or uncomfortable or have a concern about your rights, you should tell someone. This could be your aged care provider, a staff member, a friend, family member, an aged care advocate, or anyone you trust.
