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People also ask
What should I do if I have a complaint about health care?
How do I complain about a NHS service?
How do I make a complaint about a service?
How do I make a complaint about private healthcare?
Contact your local integrated care board (ICB) for complaints about primary care services (GPs, dentists, opticians or pharmacists) and secondary care, such as hospital care, mental health services, out-of-hours services, NHS 111 and community services like district nursing.
- Complaining to NHS England
NHS England’s easy read guide explains how to give feedback...
- Complaining to NHS England
What can you do if you have a problem with health or social care? We explain how to make both formal and informal complaints, plus what you should expect.
- Step 1: Make An Informal Complaint
- Step 2: Make A Formal Complaint
- Step 3: Your Complaint Will Be Investigated
- Step 4: Follow Up If You’Re Unhappy
Try to raise the problems with the staff involved or the manager of the team to see if they can help. They may be able to solve the problem quickly before it gets any worse. You can make a complaint in person or by phone, letter or email and they should acknowledge your complaint within 3 days.
If you’ve raised an informal complaint and feel it hasn’t properly been resolved, or if your problem is quite serious, then you can make a formal complaint. You can complain directly to the person or organisation concerned. All NHS organisations must have a complaints procedure that explains who to contact, how they investigate and respond to a com...
During this process, you should be kept informed of progress and have the chance to talk about the complaint. At the end of the formal investigation, you should receive a written response telling you the result of your complaint and the reasons for it. You should also be told which actions will be taken as a result of the investigation.
If you’re not happy with the way that all or part of your complaint has been dealt with, or its conclusions, ask the Parliamentary and Health Service Ombudsman(PHSO) to look into it. The PHSO will investigate your complaint further if they agree it hasn’t been dealt with properly. You should approach the PHSO within one year of the incident taking ...
Aug 22, 2023 · You have the right to complain about any aspect of NHS care, treatment or service. You might find it helpful to talk to someone who understands the complaints process first. This could be a friend, family, advocate, or somebody else you trust.
You should contact the shop manager or practice directly if you’ve got a complaint about the following NHS services: GP practice. dental surgery. pharmacy. optician. In exceptional circumstances, you can contact the complaints and feedback team at your local health board for advice.
If you are unhappy with the organisation’s response to your complaint, contact the Parliamentary and Health Service Ombudsman at www.ombudsman.org.uk, ring their helpline: 0345 015 4033 or...
Top tips. 1 Make your complaint clear. Work out what you want to say, including: what happened. who was involved. when it happened. where it happened. how it has affected you or someone else. 2 Decide what you hope to achieve. Be prepared to tell the NHS organisation what you would like it to do to put things right.
