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1. • • When you make a complaint to a healthcare provider, you should: Be treated with respect and politeness Receive help to understand the process or advice on where to get help Receive a suitable reply without unnecessary delay Be told what decision has been made about your complaint Be told what has been done to improve services as a result.
     www.patients-association.org.uk/making-a-complaint

     Making a complaint - The Patients Association

2. People also ask

   Can I make a complaint about a Health Service?

   • You can make a complaint about any aspect of NHS care, treatment or services. This includes GP, hospital, pharmacy, ambulance or community services. Your concerns or complaint could be about: the amount of time or route taken to reach a diagnosis. How do I make a complaint about a health service?

   How to complain about NHS hospitals & services | Age UK

   www.ageuk.org.uk/information-advice/health-wellbeing/health-services/nhs-complaints/

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   How do I complain about NHS care?

   • If you want to share your views and experiences, good or bad, speak to a member of staff at the service. You have the right to complain about any aspect of NHS care, treatment or service. You might find it helpful to talk to someone who understands the complaints process first. This could be a friend, family, advocate, or somebody else you trust.

   Giving feedback or making a complaint about your health care

   www.england.nhs.uk/long-read/giving-feedback-or-making-a-complaint-about-your-health-care/

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   How do I make a complaint about health and social care?

   • By law, all health and social care services must have a procedure for dealing efficiently with complaints. The way you make a complaint depends on the type of service. You should also tell us about the poor care that you have seen or experienced.

   Complain about a service or provider - Care Quality Commission

   www.cqc.org.uk/contact-us/how-complain/complain-about-service-or-provider

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   What should a healthcare provider do if a complaint goes wrong?

   • Healthcare providers need to know when things go wrong and how services can be improved from the patient’s point of view. Saying what you want to happen as a result of your complaint can mean the complaint is handled more effectively. You can ask for a specific result when you complain.

   Making a complaint about healthcare services - The Patients Association

   www.patients-association.org.uk/making-a-complaint

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3. www.england.nhs.uk › complaintFeedback and complaints about NHS services - NHS England

   www.england.nhs.uk › complaint

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   You have the right to take your complaint to the Local Government Ombudsman (LGO), which is independent of local authorities and care providers. For more information, call their helpline on 0300 061 0614 or visit the Local Government and Social Care Ombudsman website .

   • Complaining to NHS England

     NHS England’s easy read guide explains how to give feedback...

4. www.mind.org.uk › how-to-make-a-complaintHow to make a health or social care complaint - Mind

   www.mind.org.uk › how-to-make-a-complaint

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   What can you do if you have a problem with health or social care? We explain how to make both formal and informal complaints, plus what you should expect.

5. Videos

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6. www.cqc.org.uk › contact-us › how-complainComplain about a service or provider - Care Quality Commission

   www.cqc.org.uk › contact-us › how-complain

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   May 12, 2022 · If you have experienced or seen poor care, you have a right to complain to the organisation that provided or paid for the care. By law, all health and social care services must have a procedure for dealing efficiently with complaints. The way you make a complaint depends on the type of service.

7. www.ageuk.org.uk › health-services › nhs-complaintsHow to complain about NHS hospitals & services | Age UK

   www.ageuk.org.uk › health-services › nhs-complaints

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   • Step 1: Make An Informal Complaint
   • Step 2: Make A Formal Complaint
   • Step 3: Your Complaint Will Be Investigated
   • Step 4: Follow Up If You’Re Unhappy

   Try to raise the problems with the staff involved or the manager of the team to see if they can help. They may be able to solve the problem quickly before it gets any worse. You can make a complaint in person or by phone, letter or email and they should acknowledge your complaint within 3 days.

   See full list on ageuk.org.uk

   If you’ve raised an informal complaint and feel it hasn’t properly been resolved, or if your problem is quite serious, then you can make a formal complaint. You can complain directly to the person or organisation concerned. All NHS organisations must have a complaints procedure that explains who to contact, how they investigate and respond to a com...

   See full list on ageuk.org.uk

   During this process, you should be kept informed of progress and have the chance to talk about the complaint. At the end of the formal investigation, you should receive a written response telling you the result of your complaint and the reasons for it. You should also be told which actions will be taken as a result of the investigation.

   See full list on ageuk.org.uk

   If you’re not happy with the way that all or part of your complaint has been dealt with, or its conclusions, ask the Parliamentary and Health Service Ombudsman(PHSO) to look into it. The PHSO will investigate your complaint further if they agree it hasn’t been dealt with properly. You should approach the PHSO within one year of the incident taking ...

   See full list on ageuk.org.uk

8. www.england.nhs.uk › long-read › giving-feedback-orGiving feedback or making a complaint about your health care

   www.england.nhs.uk › long-read › giving-feedback-or

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   Aug 22, 2023 · You have the right to complain about any aspect of NHS care, treatment or service. You might find it helpful to talk to someone who understands the complaints process first. This could be a friend, family, advocate, or somebody else you trust.

9. www.england.nhs.uk › wp-content › uploadsGiving feedback or making a complaint about your health care

   www.england.nhs.uk › wp-content › uploads

   If you want to share your views and experiences, good or bad, speak to a member of staff at the service. You have the right to complain about any aspect of NHS care, treatment or service. You might find it helpful to talk to someone who understands the complaints process first.

10. www.patients-association.org.uk › making-a-complaintMaking a complaint - The Patients Association

    www.patients-association.org.uk › making-a-complaint

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    May 26, 2020 · When you make a complaint to a healthcare provider, you should: Be treated with respect and politeness. Receive help to understand the process or advice on where to get help. Receive a suitable reply without unnecessary delay. Be told what decision has been made about your complaint.