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HM Revenue and Customs (HMRC) has agreed on a three-year, £86 million contract with Arvato CRM Solutions to provide legacy ICT and migration services. The contract is due to come into force at the end of March and covers support for a range of IT systems including a number from SAP and the Unit 4 ERP, along with an AWS cloud platform deployed ...
HM Revenue and Customs (HMRC) has signed ArvatoConnect on a five-year contract to provide IT support services as part of the Shared Services for Government strategy.
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The first independently-run shared service centre will deliver significant government savings over a 7-year period.
This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government
CAB 023-13
After a decade of frustrated attempts, the government is driving down the cost of back office functions by establishing the first independently-run shared service centre. The initiative, which is a key part of the Civil Service Reform Plan, will harness the very best private sector expertise to deliver savings for the taxpayer of up to £600m a year.
Yesterday, the government signed an agreement with business process outsourcing partner arvato to manage Independent Shared Service Centre One (ISSC1), which will be created from the existing Department for Transport (DfT) shared service centre, based in Swansea, South Wales.
Under the agreement, arvato will provide back office services to the DfT and its executive agencies. This is expected to deliver significant savings to DfT over a seven-year period. The newly independent centre will then expand to provide HR, procurement, payroll and finance transactional services to multiple government departments and arms-length bodies. The economies of scale will enable arvato to drive down costs and improve service levels by sharing expertise across customers, adopting common processes and systems, and investing in new tools.
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Under the agreement, the existing Department for Transport (DfT) Shared Service Centre in Swansea, South Wales, has been acquired by arvato, which will subsequently provide back office services to the DfT and its executive agencies. The 7-year outsourcing contract, which includes an optional 3-year extension, is expected to deliver significant savings to the department over its duration. The agreement also includes a framework contract under which arvato will be able to maximise the centre’s potential for growth by competing for additional outsourced central government business.
Arvato offers customer relationship management services. [ 86 ] [ 87 ] The company operates call centers and manages digital communication channels for its customers, for example. Also, data mining processes and some solutions [ buzzword ] for the public sector are offered in this area.
Jun 3, 2020 · From financial solutions, customer relationship management, digital marketing, Print and IT solutions to Supply Chain Management, arvato delivers an end-to-end roster of innovative, individual solutions that help its clients achieve their objectives.
Jan 30, 2024 · The group’s solution portfolio, which ranges from supply chain solutions (Arvato) and financial services (Riverty) to IT services (Arvato Systems), is used by globally renowned companies from a wide variety of industries – from telecommunications providers and energy suppliers to banks and insurance companies, as well as e-commerce, IT and ...
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From our award-winning shared service centre, we work with our customers to combine, streamline and automate IT, procurement, finance, payroll and HR shared services to optimise your processes and increase their reliability, help improve your quality of service and drive down costs.
