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Jul 13, 2017 · After clicking the 'buy it now' button you're taken to the payment and confirmation page. If you went through the payment confirmation (and clicked the 'confirm and pay' button), the purchase will appear in your summary page.
You can get a full refund within 30 days. This is a nice new addition to our statutory rights. The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.
Your right to a refund You should get a refund within 14 days of either the trader getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.
- When You Do Not Have to Offer A Refund
- Online, Mail and Phone Order Sales
- Repairs and Replacements
- Warranties and Guarantees
- Proof of Purchase
You do not have to refund a customer if they: 1. knew an item was faulty when they bought it 2. damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund) 3. no longer want an item (for example because it’s the wrong size or colour) unless they...
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Sales of this kind are known as ‘distance selling’. You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the go...
If a customer has ‘accepted’ an item, but later discovers a fault, you may have to repair or replace it. The customer can still reject the item after it’s been repaired or replaced. A customer has accepted an item if they’ve: 1. told you they’ve accepted it (having had enough opportunity to inspect the item before confirming they’ve received it) 2....
A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. So you may still have to repair or replace goods if a customer’s warranty or guarantee has run out.
You can ask the customer for proof that they bought an item from you. This could be a sales receipt or other evidence such as a bank statement or packaging.
The law protects your consumer rights when you buy goods or services. Find out who to contact for consumer protection advice. You can get help if you’re treated unfairly or when things go...
- Contact Citizens Advice. Citizens Advice Telephone: 0808 223 1133 Welsh language: 0808 223 1144 Monday to Friday, 9am to 5pm
- Contact Advice Direct Scotland. Advice Direct Scotland Telephone: 0808 164 6000 Monday to Friday, 9am to 5pm
- Contact Consumerline. Consumerline Telephone: 0300 123 6262 Monday to Thursday, 9am to 5pm Friday, 9am to 4pm Find out about call charges.
- You can also get information about refunds, repairs and making a complaint from Which?.
- An ombudsman is a person who investigates complaints about organisations for free. They may be able to help you resolve a complaint without going t...
- You can get free, independent help from MoneyHelper about anything to do with money, for example managing debt.
- Contact the Consumer Centre UK for help with problems buying from an EU country.
What you can do if you’ve changed your mind about something you’ve bought - your rights, whether you can take it back and get a refund or an exchange.
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If you've paid for something you haven't received, you might be able to get your money back. Your card provider can ask the seller's bank to refund the money. This is known as the 'chargeback scheme'.
