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  1. Understanding Communication-Communication Process - Barriers to Communication- Importance of Communication in the Workplace - Types of Communication - Verbal and Non-Verbal Communication- Classification of Communication Channels - Listening

  2. Decoding Message. Principles of Effective Communication. Concept of Business Communication. Some definitions of business communication: According to Ricks and Gow, Business communication is a system that affects change within the total organisation.

  3. Understanding the Foundations of Business Communication. Professional Communication in a Digital, Social, Mobile World. Collaboration, Interpersonal Communication, and Business Etiquette. Communication Challenges in a Diverse, Global Marketplace.

  4. Uncovering the Essential Theories. To address this issue, we started by making a list of prominent, well-established business communication theories. To find these theories, we examined major business communication books, journals, and websites.

  5. There’s no time for multiple drafts in daily business communication. Using a process will increase your efficiency and speed (important professional skills) Review your communication before you deliver. Check for high-level (audience, purpose, structure) and low-level (grammar, word choice) issues.

  6. Note the limits of technology for writers and the dangers of excessive use of business jargon. Note the importance of non-verbal communication; Identify strategies for effective communication in virtual meetings; Examine current trends and predict future changes in business communication.

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  8. • state the concept of business communication; • define business communication; • describe the characteristics of business communication; • discuss the types of business communication; • explain the importance of business communication and • describe the role of business communication. 3.1 INTRODUCTION

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