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Dec 5, 2020 · Apple's new iPhone 11 replacement program will replace non-responsive screens for free. Engadget reports that affected users can mail their iPhone to Apple, take it to an authorized...
If your iPhone 11 screen is cracked, not responding to touch, or not showing a picture when powered on, use this guide to get your iPhone working again with a new screen, a.k.a. display assembly. If the back of your new screen already includes a thin metal LCD shield plate, follow this shorter guide instead for an easier repair.
Why choose an iFixit iPhone replacement screen? Our iPhone screens go through multiple layers of inspection and testing to ensure you receive the highest quality screen available on the market. Our suppliers perform full functional testing on all iPhone screens they receive from the factory, and reject any parts that fail to meet our rigorous quality standards.
Does your iPhone 11 not respond to your touch as smoothly as before? It's not you — it's likely a problem with your phone's display. And Apple is willing to handle your iPhone 11 repair for...
- Overview
- Check whether your phone qualifies
- Back up your phone
- Fix your screen - or it will be fixed
- Who can fix your device?
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How-to
By David Lumb
published 12 December 2020
iPhone 11 screen problems? Here’s how to fix this issue
(Image credit: TechRadar)
Has your iPhone 11 screen mysteriously stopped registering your touch? It might be a known issue that Apple has finally acknowledged - and they may replace it for you for free. Here’s how to see if your device qualifies and get its display switched out.
To check if your device was assembled in the date range between November 2019 and May 2020, visit the dedicated Apple support page for this issue and enter your iPhone 11’s serial number.
To find that, head to Settings > General > About. If it qualifies in that date November 2019 to May 2020 range, move on to the next phase.
As always, it’s best to back up your data first before you get your phone serviced. Obviously this might be a little tough if your iPhone’s screen is malfunctioning, but there are other methods - check our how to back up your iPhone guide and Apple’s support page to manually back up without input on your iPhone.
Got a cracked screen? You’ll need to fix it before your phone can be serviced. You can either send in your device with its cracked screen, in which case it will be fixed for a fee, or replace the display on your own.
Whether that’s at an official Apple Store, an Apple-authorized repair shop, or an independent fixit shop, is up to you.
If your device qualifies for a fix, there’s a few ways to do it. You can make an appointment at an official Apple Retail Store - though keep in mind that your nearby brick-and-mortar Apple Store may not be open right now given current conditions. You can also get it fixed at an Apple Authorized Service Provider, which may be easier to access depending on where you live.
Lastly, you can arrange to mail your iPhone in to an Apple Repair Center - run through Apple Support to set that up.
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Dec 6, 2020 · Getting your free screen replacement. If your iPhone 11 is due a free screen replacement, you have three options for getting the job done. First, you can visit an Apple Authorized...
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Learn more about Apple-certified iPhone screen repair options, and replacement costs by coverage type.
