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Jun 29, 2021 · Last Updated : 29-Jun-2021. The Patient Access Support Team can only deal with technical queries in relation to the Patient Access web and mobile applications. Request technical support. Contact the Patient Access Support Team by selecting Technical Support below, or in the top right corner of any of our help pages, and completing the form.
- Trouble Signing In
There are 3 potential ways you may be able to sign into...
- Contact Technical Support
When you submit a ticket to this page, it will be sent to...
- GP Appointments & Prescriptions Online
"Patient Access gives you access to your GP, your...
- Navigate Patient Access
The Patient Access Support Centre can only deal with...
- Trouble Signing In
When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. For all medical queries, please contact your GP practice during opening hours, 111 outside of your GP practice’s opening hours or 999 in an emergency only. First name *. Last name *. Email address *.
- Installing An Authenticator App
- My Normal Login Credentials Are Not Accepted
- I Can't Sign in and My Details Are Correct
- Could It Be A Problem with My Web Browser Or device?
- Can I Share A Sign in Email address?
- Can I Reset My Memorable Word?
- Account Locked
- Reset The Authenticator App
To ensure the highest level of security, Patient Access will now ask you to enter a 6 digit time-based passcode each time you sign-in, as well as your username and password. To access a passcode, you will need to install an authenticator app. Note:If you have biometrics (Face ID or Touch ID) enabled, you will not be asked to enter an authentication...
There are 3 potential ways you may be able to sign into Patient Access: 1. Email address and password 2. Account ID number (user ID) and password 3. NHS login email address and password If you are having trouble signing in with your normal login credentials, it is advisable to try signing in with a different set of credentials. For instance if you ...
Even if you are confident you have the correct details, try recovering your User ID (using this link) and resetting your password (using this link).
A web browser(commonly referred to as abrowser) is a software application for accessing information on the World WideWeb. If you experience difficulty signing in and the issue is not related to your login credentials, we highly recommend trying a different web browser or a different device to sign in. Currently supported mobile operating systems (f...
Unfortunately, it is also no longer possible to share an email address on Patient Access. This is because we use the email address as a unique identifier to ensure the account security and confidentiality. Users who shared an email address on the old platform and migrated their accounts across to our new platform are permitted to continue to share ...
To ensure the highest level of security, Patient Access will now ask you to enter a 6 digit time-based passcode each time you sign-in, as well as your username and password. To access a passcode, you will need to install an authenticator app. You will only be asked for your Memorable Word the first time you log in. You can reset your Memorable Word...
If you enter an incorrect password 8 times, your account will automatically be locked for 1 hour. If you typed the password incorrectly, wait 1 hour then try again. If you have forgotten your password, selectForgotten Password. If you are using a private computer or device, not a public computer, and would like your password to be visible as you ty...
There may be occasions when you need to reset the authenticator app you use to sign in to Patient Access e.g. you want to change the authenticator app you use. Note:you must have a valid mobile number linked to your Patient Access account to complete this process. If you do not have a mobile number linked, you will be instructed to contact Support....
What is Patient Access? Patient Access is an online service which patients can register for: View, book and cancel Nurse appointments. Order repeat prescriptions. Update your contact details. View your medical records including allergies, immunisations, investigations and more. Send secure messages. Patient Access is a 24-hour online service ...
Please note that we are unable to respond to individual health queries - please direct your query to a healthcare professional. If you are worried about your health contact your doctor. If you think it is an emergency situation, go to your nearest A&E or ER or call 999 in the UK or 911 in the USA, or the appropriate number for the country you ...
How does Patient Access work? Your practice uses a clinical information system to manage patient records. Each time you have a consultation with a clinician or test results are sent back from the lab, the details are recorded to build up your medical history and help with your future care. The practice also uses the system to book appointments ...
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The Patient Access Support Centre can only deal with technical queries in relation to the Patient Access web and mobile applications. When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. Do not submit any queries about your medical condition or medications.
