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Get help with Disney+ account and payment questions, fix login issues, verify supported devices, learn about features, and access troubleshooting steps.
- Overview
- Got a Disney Plus error code? Try these things first
- Disney Plus Error Codes explained: what the numbers mean
- Error Code 4 – Transaction issue
- Error Code 5 – Account information issue
- Error Code 7 – Email or password issue
- Error Code 8 – Invalid email or password
- Error Code 9 – Login or payment issue
- Error Code 11 – Content availability
- Error Code 13 – Device limit reached
How-to
By James White
published 18 December 2019
Identify common error codes on the Disney streaming service
(Image credit: Shutterstock)
While Disney Plus launched to a lot of buzz and plenty of eager fans downloading the app to watch their Mouse House favorites, not everyone had the best time of it. There were numerous reports of errors and problems, and if you fell victim to one of the system’s mysterious codes, then Obi-Wan Kenobi is not your only hope.
•Check your Internet connection. We know, basic, right? But the Disney Plus system requires a standard speed of 5Mbps to deliver its content to your screen of choice. You might want to try resetting your modem if you're having connection issues.
•Sign out of the Disney Plus app and sign in again. It might not seem like much, but it can resolve some problems.
•Delete the app from your device or TV and re-download it. This is the more comprehensive version of resetting the app.
•Our Disney Plus review
If all of the above have failed you, try these handy tips to resolve some of the more common error codes that have been popping up.
Disney Plus is not free. This error refers to your account, and you may need to sign out and back in again to see if it clears the issue. You’ll also want to check your billing details. You’re required to use a card valid in your country.
If you’ve somehow made an error on your login information, this will pop up. Make sure you double check your details.
Disney Plus is having issues with the password or email you selected, or there’s some error in what you’re entering. Check yourself before you wreck your viewing experience.
Just make sure you’ve got the correct details.
Make sure you haven’t been logged out by accident. And check your details for good measure.
Not everything on the service is available everywhere, so make sure the film or show you’re after is offered in your location. Try resetting your internet connection, and be aware that using a VPN with Disney Plus is likely to affect the system.
You can use up to four distinct devices with the service, and create user profiles for up to seven people. If you’re a power user with lots of devices, you may need to sign out of ones you use the least. Oh, and don’t share your login details. Not that you would…
If you see the following error message when attempting to play a video, select an option below for more information: “We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, contact Disney+ Support (error code 39).”. Cause of error.
What does Error Code 39: ‘We’re sorry, but we cannot play the video…’ on Disney+ mean? This is usually the result of requested content being temporarily inaccessible. Possible causes include: Accessing Disney+ from an unsupported device or configuration; Unstable internet connection or Wi-Fi signal
Mar 11, 2024 · Error code 39 in Disney Plus pops up when the server is unable to play the requested video. In most cases, the issue is at Disney’s end, and there’s nothing you can really do about it except wait for the company to fix it.
- Content Writer And Editor
Nov 2, 2023 · Here are a few solutions that are worth trying: Turn off your TV, smartphone, or tablet, turn the device back on, and relaunch the Disney+ app. Check if you have an internet connection and if...
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Nov 20, 2023 · What is Disney Plus Error Code 39? How to fix it if you see this code come up, it means that you tried to watch a film or TV show on the service, and it failed.
