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defining and mapping the process: 60 minutes. process analysis: 45 minutes. Preparation. participants: small groups, preferably working in teams, who have some knowledge of a common care pathway, in their own breakout room. resources: lots of Post-it notes, brown paper or wall paper, marker pens.
- 877KB
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- Defining Target Service
- Identifying Informants
- Designing The Survey
- Data Collection
- Data Analysis and Handling
- Communicating Findings
- Hosting/Updating Service Map
Dividing identified services into two groups led to two lists of services. The first was a comprehensive and inclusive index of the wide range of public, private and voluntary services in the UK reported by informants, where adults with ADHD could access treatment/support. The second was a map of NHS funded specialist ADHD services, with details ab...
Targeting a range of key stakeholders made it possible to investigate differences in service knowledge between groups. During the pilot, ongoing qualitative research highlighted the important role of primary care clinicians as gatekeepers of specialist services, and data collection was adjusted part-way through the pilot to include general practit...
Use of online survey methodology and a short questionnaire format appeared acceptable. Surveys were designed using lay terms to be accessible to all informants. The 2018 survey took respondents a median of 3 min to complete, and achieved 2371 responses with 79% completing all relevant questions. Designing a single questionnaire for all informant gr...
The 2018 strategy of planning data collection in advance with research partners, with a primary focus on emails, was associated with 64% more responses (1446 compared with 2371) in 83% less time (5 weeks compared with 30) when compared with the pilot. Distributing links via emails sent from national organisations’ mailing lists appeared to be the m...
Data handling
Analysing pilot data was challenging. Data from multiple surveys required merging, and different questions by informant group made comparison difficult. Double data entry was used to reduce risks of data processing errors. Use of a single survey in 2018 made comparison of data provided by different informant groups’ straightforward and reduced the risk of data processing errors.
Identifying services
Service identification was faster in 2018 as the pre-populated list of services reduced the instances of services being identified by informants using free text (and thus needing hand matching to online information) from 100 to 16% of total instances (see Table 5).
Checking services
Narrowing the focus of service checking in 2018, combined with use of FOIs to NHS Trusts reduced the data processing burden. In the pilot, 83% of identified services (172 out of 208) met criteria of the second service definition, meaning they needed to be checked by researchers. Following 26 weeks spent contacting these services, 132 services had responded with data of mixed quality: a 77% response rate. By contrast, in 2018, only 23% of identified services (66 out of 292) met the narrower se...
The QGIS software allowed us to analyse the sample geographically and by stakeholder group, producing clear visual representations of response numbers by location (see Fig. 7). Google My Maps, an interactive tool on which the service list could be uploaded for sharing, was an appropriate platform to communicate service locations. Presenting the fi...
As services change and develop, service maps need active maintenance to remain accurate. The 2018 map was uploaded with clear information about when data collection took place . A national ADHD professional body, that aims to support practitioners and provide information to all stakeholders, has agreed to host and update the map .
- Anna Price, Astrid Janssens, Astrid Janssens, Susan Dunn-Morua, Helen Eke, Philip Asherson, Tony Llo...
- 2019
Public health professionals use GIS to analyze chronic disease trends (e.g., heart disease, diabetes, cancer), analyze access to public health services (e.g., vaccinations), analyze the built environment, respond to natural and man-made disasters, and design community health communications programs.
Apr 14, 2021 · The framework outlines quality criteria for each PM phase: (i) preparation, planning and process identification, (ii) data and information gathering, (iii) process map generation, (iv) analysis, (v) taking it forward. PM is used in a variety of settings and approaches to improvement.
- Grazia Antonacci, Laura Lennox, James Barlow, Liz Evans, Julie Reed
- 2021
In this review, health and sociodemographic datasets are used to illustrate some key methods, tools and organisational issues, and builds upon two recent reviews in this journal, respectively, focusing on geographic data sources and geographic concepts.
- Edgar Samarasundera, Thomas Walsh, Tao Cheng, Ariane Koenig, Kavita Jattansingh, Alex Dawe, Michael ...
- 2012
Aug 13, 2010 · Process mapping enables the reconfiguring of the patient journey from the patient’s perspective in order to improve quality of care and release resources. This paper provides a practical framework for using this versatile and simple technique in hospital.
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