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Service Integration and Management (SIAM) is a key part of FCDO Services’ ITSM framework that delivers a range of flexibility offering an overarching service bringing together multiple...
This document describes some of the common processes that support service integration and management (SIAM). It is not an exhaustive list of processes that support SIAM. Its contents are part of the source material for the EXIN SIAM™ Foundation certification.
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1. Introduction to Service Integration and Management (SIAM)..... 12 1.1. What is SIAM?..... 12 1.1.1. The SIAM ecosystem ..... 14 1.1.2.
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Service Integration and Management (SIAM) has never been more important as it is today. Organisations have to be constantly on the front foot ready to respond quickly to change and remain ahead of the game. In order to remain competitive and/or relevant, organisations need to be
Service integration and management (SIAM) is a management methodology that can be applied in an environment that includes services sourced from a number of service providers. SIAM has a different level of focus to traditional multi-sourced ecosystems with one customer and multiple suppliers.
SIAM is an outsourcing service model drawn from the success of major corporations around the world. The term can be used interchangeably with Multisourcing Services Integration (MSI).
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What is Service Integration & Management (SIAM)?
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The aim of SIAM is to provide a single point of visibility and control for the service management and delivery of all services provided by suppliers, by: Taking end‐to‐end accountability for the performance and delivery of IT services to the users, irrespective of the number and nature of suppliers.
