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Mar 4, 2022 · Common energy company complaints and how to resolve them. From missing bills to overpayments and changing direct debits, find out why energy companies are infuriating customers, and how to sort it out when they do. Marianne Calnan.
Jun 24, 2022 · Criminals are targeting hard pressed households with fake offers of refunds, government grants, demands for repayments, bogus energy-saving devices and more. As bills soar, the scammers are seizing their chance.
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Dec 6, 2021 · More than 19 million adults have been targeted by a green scam in the past year, new research by Citizens Advice finds. The charity discovered more than two thirds of adults are thinking about making their home more energy efficient in the next 12 months, but 36% said they have already been targeted by a green scam.
Formal complaints to energy companies increased 14% in the last three months of 2022, compared with the three months previously, according to Ofgem. British Gas received the most complaints per 100,000 customers according to Ofgem’s latest data. GEUK received the fewest, of the energy firms included in our investigation.
Complaining to the energy ombudsman. The Energy Ombudsman is an Ofgem-approved independent, impartial, and free arbitrator of disputes between domestic and micro business consumers and energy suppliers. The Ombudsman helps more than 90,000 energy customers a year resolve complaints.
You can complain to the energy ombudsman if you’ve already complained to your energy company and either: you’re not happy with their decision. you’ve not been given a decision within 8 weeks. The energy ombudsman is independent and can: get the supplier to look at your complaint again.
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