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LogMeIn Rescue is an enterprise remote support solution best used for internal IT like IT Helpdesks or Customer Support like Call Centers companies in industries like Healthcare, Financial Services, Higher Education, Retail, Tech Services, Manufacturing, MSPs (Managed Service Providers), GSIs (Global System Integrators), and BPOs (Business ...
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How It Works: Rescue Get an inside look at a feature-rich...
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Jan 5, 2023 · About LogMeIn Rescue. LogMeIn Rescueis used to provide instant remote support to customers and employees. With LogMeIn Rescue, you can gain control of a remote PC, Mac, or smartphone over the web in seconds, without the need to pre-install software. Increase first call resolution.
- Make Customer Support Easy with Remote Desktop Software.
- LogMeIn Rescue Delivers A Powerful Remote Desktop Software Solution.
- How LogMeIn’s Remote Desktop Software Will Transform Customer Support.
Remote desktop software brings speed and simplicity to the task of providing support to customers and end-users. Traditionally, providing technical support to customers or employees has as involved phone calls or chat sessions with a help desk agent who must diagnose and resolve issues based on customer’s description of a problem. That conversation...
LogMeIn Rescue is a remote desktop software technology that is purpose-built for call centers, help desks and support organizations of every size. As a cloud-based solution, Rescue can be deployed quickly, easily and without capital investment. An intuitive interface makes Rescue easy to use and provides all the tools that agents need to quickly co...
With remote desktop software from LogMeIn, you can: 1. Lower costsby decreasing the average time spent on support calls, improving first-call resolution rates and by resolving issues remotely rather than sending agents into the field. 2. Delight customerswith technical support that is faster and less frustrating. 3. Simplify trainingby providing re...
Remote support software allows technicians to view, control and run diagnostics on a remote device without asking the user to do anything. They can transfer files, configure settings, troubleshoot issues, and resolve problems on their own.
- Core Functionality. Most remote support solutions provide remote control, remote screen sharing and file transfer, allowing technicians to perform routine tasks.
- Usability. Customers demand easy, efficient support and have no shortage of options when it comes to finding a new company to do business with if you don’t meet their expectations.
- Security. With cyberthreats on the rise, security is a vital concern. Because remote support tools enable access to networked devices that often hold proprietary applications and confidential data, strong security features are critical.
- Dependability. When end users rely on you, you need to be able to rely on your technology. Ensure your tools can be trusted and that they can scale to handle more technicians and users without eroding reliability, availability, or performance.
Sep 27, 2022 · User Guide. Step-by-Step Connection Guide for LogMeIn Rescue. About this Guide. LogMeIn Rescue is a tool that technicians use to access remote computers and mobile devices. While this guide speaks directly to the customer, Rescue technicians can use this section to understand the end-user experience during a remote support session.
Secure Remote Support Software from LogMeIn Rescue. In a world this connected, there’s even more reason to stay on top of security efforts for your business and your users. Experience secure remote support completely free for 14 days. No credit card required. 0:41. Stay a step ahead of threats with safety-first remote support.
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