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Rescue's comprehensive remote support software lets help desk technicians identify and deliver effective resolutions without interruptions – even on inactive devices. Make Support Simpler. Brand customization. Take control of how your customers experience remote desktop support.
- 4 Steps to Setup a Remote IT Help Desk
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- 4 Steps to Setup a Remote IT Help Desk
Jan 5, 2023 · LogMeIn Rescue is used to provide instant remote support to customers and employees. With LogMeIn Rescue, you can gain control of a remote PC, Mac, or smartphone over the web in seconds, without the need to pre-install software.
- Core Functionality. Most remote support solutions provide remote control, remote screen sharing and file transfer, allowing technicians to perform routine tasks.
- Usability. Customers demand easy, efficient support and have no shortage of options when it comes to finding a new company to do business with if you don’t meet their expectations.
- Security. With cyberthreats on the rise, security is a vital concern. Because remote support tools enable access to networked devices that often hold proprietary applications and confidential data, strong security features are critical.
- Dependability. When end users rely on you, you need to be able to rely on your technology. Ensure your tools can be trusted and that they can scale to handle more technicians and users without eroding reliability, availability, or performance.
- Make Customer Support Easy with Remote Desktop Software.
- LogMeIn Rescue Delivers A Powerful Remote Desktop Software Solution.
- How LogMeIn’s Remote Desktop Software Will Transform Customer Support.
Remote desktop software brings speed and simplicity to the task of providing support to customers and end-users. Traditionally, providing technical support to customers or employees has as involved phone calls or chat sessions with a help desk agent who must diagnose and resolve issues based on customer’s description of a problem. That conversation...
LogMeIn Rescue is a remote desktop software technology that is purpose-built for call centers, help desks and support organizations of every size. As a cloud-based solution, Rescue can be deployed quickly, easily and without capital investment. An intuitive interface makes Rescue easy to use and provides all the tools that agents need to quickly co...
With remote desktop software from LogMeIn, you can: 1. Lower costsby decreasing the average time spent on support calls, improving first-call resolution rates and by resolving issues remotely rather than sending agents into the field. 2. Delight customerswith technical support that is faster and less frustrating. 3. Simplify trainingby providing re...
Sep 27, 2022 · LogMeIn Rescue is a tool that technicians use to access remote computers and mobile devices. While this guide speaks directly to the customer, Rescue technicians can use this section to understand the end-user experience during a remote support session.
Jan 4, 2016 · What’s the task? You’ll initiate a PIN Code session with a customer (for now you’ll pretend to be the customer). How long will it take? Less than five minutes. Try it yourself... It all starts with one click Click New Session. Click the PIN Code tab. Rescue offers many ways to connect to customers. PIN Code is the most popular.
GoTo support is here to help! Browse help articles, video tutorials, user guides, and other resources to learn more about using Rescue.
Pulseway is an all-in-one platform for IT professionals. Get started with a free trial! Take over systems with a powerful remote desktop solution. Control systems from anywhere.
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