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Critical incident management (CIM) is intended to provide a response which satisfies the needs of the victim, their family and the community, but also provides an effective and proportionate outcome to an incident.
Critical Incident Management, which provided clarity about the management of critical incidents, and included good practice. ACPO adopted the MPS definition of a critical incident.
21 mins read. Management of a critical incident (CI) should start with early identification and notification. It is particularly important that small-scale CIs are identified early, as even these can have a long-term impact on community confidence if left unchecked.
The purpose of this policy is to provide direction on incident and crime allocation from the initial allocation of a crime or incident right through to the conclusion of the investigation of a crime.
AIM OF POLICY: To ensure there is effective management of critical incidents. BENEFIT OF POLICY: To raise awareness of issues surrounding the management of critical incidents.
Key points: Grade incidents based on the individual circumstances of the incident. Improve the management of public expectation. Make better use of force resources.
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Investigators must be impartial but must remain empathetic to the concerns and needs of all parties involved. Every incident is unique. The following diagram sets out a consistent process to help investigators plan and conduct a robust and auditable investigation.
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