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  1. Make sure the User Code is correct and that the Kwikset button is pushed after entering the User Code. If the door still won’t unlock, use a key to unlock the door. Call technical support for further troubleshooting.

    • Deleting A Single User Code with The Mastercode Enabled
    • Deleting All User Codes with The Mastercode Enabled
    • Disabling and Deleting The Mastercode
    Keep door open. Press the Program button once. The lock button will flash green and you will hear three beeps.
    Press Lock button once.
    Enter Mastercode.
    Press Lock button once.
    Keep door open. Press the Program button once. The lock button will flash green and you will hear three beeps.
    Press Lock button once.
    Enter Mastercode.
    Press Lock button once.
    Make sure the audio setting on the lock is turned on / not muted.
    Keep door open. Press and HOLD the Program button until the lock button flashes green (about 5 seconds).
    Press Lock button once.
    Enter Mastercode.
  2. Apr 30, 2024 · Test the original user code to ensure the lock no longer recognizes it. If you're not sure of a user code's position and wish to delete all lock-associated codes, perform a factory reset. This way, you can regain full control of your Kwikset Smart Lock and enjoy secure, streamlined access management.

  3. For example, you are unable to program a User Code 1-2-3-4-5 as well as a User Code 1-2-3-4-6. Page 21 Programming Notes Enable/Disable User Codes: When all User Codes are disabled, all electronic functions will be disabled as well. The door must be locked or unlocked manually with the key. Repeat the programming steps to enable the User Codes ...

  4. 6. While the door is open and locked, test the user code to make sure it unlocks the door. The procedure for adding user codes is different when the Mastercode is enabled. For instuctions on how to add user codes when the Mastercode is disabled, see the Installation and User Guide that came with your lock. Mastercode (cont.) 61899 Rev 01 3 / 18 ...

  5. If there are no codes in the lock, the lock symbol will not lock the door. This is indicated by the “X” pattern fl ashing three times with three beeps. Program at least one user code and test the Lock symbol again. The door handing process was not executed.

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  7. Nov 6, 2022 · You have the option of either adding a new user code or doing a factory reset on your device if you forget your code. You should try to avoid falling back on this option if at all feasible. Kwikset Smart Lock Not Responding