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Sep 25, 2024 · What to do if your phone gets stolen. Even with a raft of security measures on your phone, they can still be stolen and broken into or sent abroad to be resold. In the event of your phone being...
- Report Your Missing Phone to Your Network Provider
- If Your Phone Is Stolen
- Paying For Unauthorised Calls
- Getting A Replacement Sim Card and Phone
- Get Help
You should tell your network provider straight away if your phone is lost or stolen, so they can block it and stop anyone else using it. If you don’t tell them straight away you might have to pay for any unauthorised phone calls, which can be very expensive. If your phone’s been stolen, ask your network provider for the phone's identification numbe...
You should report it to your local police station as soon as you can by calling 101 or going in person. Your network provider will give you your phone's identification number (IMEI), which you should pass on to the police. Make a note of the crime reference number - you’ll need it if you want to claim on insurance.
If someone else runs up a big bill on your phone you’ll usually have to pay for the cost of the calls up until the time you reported the phone missing. Some phone networks will only charge you a maximum of £100 if your phone is lost or stolen, as long as you report it within 24 hours. This only applies for monthly contracts - if you have a pay-as-y...
Your network will usually send you a replacement SIM card, but they may charge an administration fee. Your network won’t normally replace your phone free of charge and you’ll have to carry on paying your monthly line rental until the end of your contract. If you don’t get a free replacement phone, you’ll have to decide whether to: 1. buy a new phon...
Contact the Citizens Advice consumer serviceif you need more help - a trained adviser can give you advice over the phone or by online chat.
- Call your phone. The first thing you should try is to use another device to call your phone. This step is trickier if you had your phone on silent, but if it's sitting on a hard surface, someone may hear it vibrate.
- Text your phone. If you have text messages set to display on the lock or home screen, text your phone with instructions on how to reach you and hope that a good Samaritan finds your device.
- Use built-in find my phone features. Your phone has built-in security measures that allow you to track, ring, lock, or erase it remotely, if you have the feature enabled.
- Remotely erase the data from your phone. If you think your device was stolen, you should remotely delete the data right away. Sophisticated thieves may remove SIM cards or use special boxes that shield mobile phones from cellular networks, making it impossible for you to wipe the device if you delay.
Jul 18, 2024 · Find out what to do if your phone is stolen, including 'Find My Device', Samsung SmartThings, and Apple's new Stolen Device Protection for iPhones
Sep 5, 2024 · 1. Get in touch with your mobile network. You should call your mobile network provider first for two reasons: they can prevent the thief from running up bills in your name, plus they can provide...
- Mark Hooson
What to do AFTER your phone is stolen. The moments after your phone is stolen can be stressful and upsetting, but to make sure you and your data are most protected from theft, follow these important steps: Step 1: Use your device's tracking app to remotely block your phone.
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Ofcom monitors all consumer issues and can investigate a company if it finds serious ongoing problems with a particular provider. If you discover your phone has been lost or stolen, read our guide to make sure you're not left out of pocket.
