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1. www.citizensadvice.org.uk › consumer › energyContacting your energy supplier about a problem

   www.citizensadvice.org.uk › consumer › energy

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   If your supplier won't answer the phone or send you a reply in writing, you can complain. Contact the Citizens Advice consumer service if you need more help - a trained adviser can give you advice over the phone or online chat.

2. www.energyombudsman.org › our-processOur process - Energy Ombudsman

   www.energyombudsman.org › our-process

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   If your supplier can’t do anything else to resolve with your dispute, you may receive a letter or email from them stating this. This is called a ‘deadlock letter’. The letter will tell you that you can now contact the Energy Ombudsman and will include our contact details.

3. www.cse.org.uk › advice › how-do-i-make-a-complaintHow do I make a complaint to my energy supplier?

   www.cse.org.uk › advice › how-do-i-make-a-complaint

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   You can raise a complaint with your supplier via phone, email, online chat or letter. However, if possible, and if you have access to the internet, we recommend you use Resolver for raising and following up complaints – though not all energy companies use this service.

4. www.energyombudsman.org › understanding-your-rightsUnderstanding your rights - Energy Ombudsman

   www.energyombudsman.org › understanding-your-rights

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   The first thing you need to do is log a dispute with your supplier. Your supplier should have a formal dispute process that you can request a copy of. Often, you can find it on their website. You need to follow the company’s dispute process to give them an opportunity to fix any issue.

5. www.which.co.uk › consumer-rights › adviceHow to complain about your electricity, gas or energy bill

   www.which.co.uk › consumer-rights › advice

   If you’ve gone through your energy supplier’s complaints procedure and can’t resolve the issue or you’ve not been given a decision within eight weeks, you can take your complaint to the Energy Ombudsman.

6. www.energyombudsman.org › unhappy-with-our-serviceUnhappy with our service - Energy Ombudsman

   www.energyombudsman.org › unhappy-with-our-service

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   First stage. The Customer Relations team will review your concerns and send an acknowledgement within 24 working hours explaining which area of our business is best placed to address your concerns. The Leader of that area will assign an individual to respond, ideally within 24 working hours.

7. People also ask

   What if my supplier doesn't answer the phone?

   • If your supplier won't answer the phone or send you a reply in writing, you can complain. Contact the Citizens Advice consumer service if you need more help - a trained adviser can give you advice over the phone or online chat. The consumer service can help you if you: You could be classed as vulnerable if you:

   Contacting your energy supplier about a problem

   www.citizensadvice.org.uk/consumer/energy/energy-supply/complain-about-an-energy-company/complain-to-your-energy-supplier/

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   What if I can't call a supplier?

   • If you’re not able to call or if your call doesn’t produce a satisfactory outcome, you can escalate matters by writing an email or letter to your supplier. This will provide a written record of your contact that you can refer back to at a later date if the issue continues to be unresolved.

   How to make an energy supplier complaint | money.co.uk

   www.money.co.uk/energy/guides/how-to-make-an-energy-supplier-complaint

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   What should I do if I have a problem with my supplier?

   • Before you contact us you should notify your supplier and work with them to try and resolve your issue. Your supplier has up to 8 weeks to resolve the issue, unless they send you a deadlock letter allowing you to come to us sooner.

   Our process - Energy Ombudsman

   www.energyombudsman.org/our-process

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   How do I complain about my energy supplier?

   • Your supplier will get in touch with you if they need any more details about your complaint. They should send you a ‘decision letter’ or ‘letter of deadlock’ within 8 weeks. This explains how they’ll deal with your complaint. You can complain to the energy ombudsman after complaining to your supplier if you:

   Contacting your energy supplier about a problem

   www.citizensadvice.org.uk/consumer/energy/energy-supply/complain-about-an-energy-company/complain-to-your-energy-supplier/

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   How do I contact my supplier?

   • You can get your supplier’s contact details from their website or from a recent letter or bill. There might be several ways to contact them, like a telephone number, app or webchat. You can choose the best contact method for you. If you’re struggling to pay your bills, your supplier will have a way to contact them for free.

   Contacting your energy supplier about a problem

   www.citizensadvice.org.uk/consumer/energy/energy-supply/complain-about-an-energy-company/complain-to-your-energy-supplier/

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   What if things go wrong with my energy supplier?

   • When things go wrong with your energy supplier we work fairly and impartially to resolve your dispute, aiming to put you back in the position you were in before it happened. Before you contact us you should notify your supplier and work with them to try and resolve your issue.

   Our process - Energy Ombudsman

   www.energyombudsman.org/our-process

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8. www.money.co.uk › energy › guidesHow to make an energy supplier complaint | money.co.uk

   www.money.co.uk › energy › guides

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   Mar 13, 2020 · If you’re not able to call or if your call doesn’t produce a satisfactory outcome, you can escalate matters by writing an email or letter to your supplier. This will provide a written record of your contact that you can refer back to at a later date if the issue continues to be unresolved.