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      • Use a fresh set of batteries and perform the door handing process. If the latch does not extend or retract, and the lock does not beep, press each individual key on the keypad (one at a time) and listen for beeping sound. If no beeping is heard, this is a keypad error.
      www.kwikset.com/support/answers/on-my-smartcode-deadbolt-the-deadbolt-latch-does-not-extend-or-retract-on-its-own-during-the-door-handing-process
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    • Won’t Unlock With The Appropriate Code. If you have tried all of the possible codes and it still won’t open, you probably forgot to do something very simple after entering the code, which is to hit the ‘Lock’ button after entering the code.
    • Kwikset Smart Lock Not Responding. There are a few different things that you may do if your Kwikset Smart Lock is not responding to the instructions that you have given it.
    • Fails To Connect To Smart Home Devices. There is possibly a problem with the smart lock’s pairing if you are unable to effectively link it to the smart home system in your house.
    • Stops Working After Battery Replacement. In the event that your Kwikset Smart Lock is malfunctioning, a fully charged battery may be the problem. If that’s the case, but your smart lock is still acting up, you may want to try taking the battery out and seeing if it helps.
  2. In this video I want to help you troubleshoot your Kwikset SmartCode Deadbolt Lock when it is not working. The steps are easy, 1) Pull the batteries out of the lock. 2) Hold down the...

  3. The deadbolt latch and strike are misaligned, causing the latch to bind. Adjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked.

  4. Check your door alignment. If the deadbolt makes several unsuccessful attempts to lock or unlock the door, it may mean that the door is warped and the latch does not line up correctly with the strike. Operating the lock excessively reduces battery life. Avoid turning on the keypad light unnecessarily. What settings should I use to get the

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  5. Make sure you lock is installed on your door and that your door is all the way open. If you have a deadbolt, make sure it is in the locked potion. If you have a knob or lever, make sure it is in the locked position.

  6. On my 264 deadbolt, the door can be locked with the Kwikset button, but the User Code will not unlock the door. Make sure the User Code is correct and that the Kwikset button is pushed after entering the User Code. If the door still won’t unlock, use a key to unlock the door. Call technical support for further troubleshooting. Read More

  7. Apr 30, 2024 · When the LED blinks green, your lock is unlocked; blinking amber means it's locked. If the LED blinks red, you have a low battery. A solid red LED indicates the door handing process didn't work properly, which could be due to misaligned parts, low battery, or other issues.

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