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If iPhone doesn’t restart after you try these steps, see the Apple Support article If your iPhone won’t turn on or is frozen. Or if your iPhone isn’t working as expected after you restart it, see the iPhone Support website. If iPhone isn’t responding, try forcing it to restart.
- Overview
- If your screen is black or frozen
- If your iPhone turns on but gets stuck during start up
- If you need more help
If your iPhone has a frozen screen, doesn't respond when you touch it, or becomes stuck when you turn it on, learn what to do.
iPhone screen is black or frozen
On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)
1.Press and quickly release the volume up button. 2.Press and quickly release the volume down button. 3.Press and hold the side button until you see the Apple logo (this takes around 10 seconds). 4.If your iPhone doesn't turn on, charge your iPhone for one hour and then try again. If your iPhone shows a low-charge battery, check your hardware and charge your iPhone again. 5.If your iPhone still doesn't turn on, contact Apple Support.
On your iPhone 7 or iPhone 7 Plus
1.Press and hold both the side button and the volume down button until you see the Apple logo (this takes around 10 seconds). 2.If your iPhone doesn't turn on, charge your iPhone for one hour and then try again. If your iPhone shows a low-charge battery, check your hardware and charge your iPhone again. 3.If your iPhone still doesn't turn on, contact Apple Support.
On your iPhone 6s and earlier, including iPhone SE (1st generation)
1.Press and hold both the Home button and the side button or the top button until you see the Apple logo (this takes around 10 seconds). 2.If your iPhone doesn't turn on, charge your iPhone for one hour and then try again. If your iPhone shows a low-charge battery, check your hardware and charge your iPhone again. 3.If your iPhone still doesn't turn on, contact Apple Support.
If you see the Apple logo or a red or blue screen during startup, try these steps:
1.Connect your iPhone to a computer.
2.Select your iPhone on your computer.
3.While your iPhone is connected, follow these steps:
•On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then press and hold the side button.
•On your iPhone 7 or iPhone 7 Plus: Press and hold the side button and volume down button at the same time.
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Dec 5, 2023 · Let’s walk through the steps to fix a frozen iPhone, including how to do a hard reset based on your phone’s model and age, how to perform a factory reset instead, and final fixes for uncooperative frozen iPhones.
Mar 5, 2024 · Is your iPhone touchscreen giving you trouble? From restarts to factory resets, here are several troubleshooting and repair methods you can try.
Mar 15, 2021 · If your iPhone is unresponsive and won't restart the usual way, then a force-restart can bring it back to life. Fear not: a force-restart does not erase anything on your iPhone.
Whether your iPhone is not turning on or the screen is frozen, it’s pretty easy to diagnose and resolve the issue in most cases, so there’s nothing much to worry about. If you’re one of those unlucky iOS users who can’t get your iPhone’s screen to respond to your touches, read along to troubleshoot and resolve the issue.
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Jul 9, 2021 · If your iPhone screen is frozen or unresponsive, there are a few things you can try when troubleshooting the problem. First, try a force-restart. If that doesn't work, you can update or...
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