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  2. If you forgot your Yandex password, try resetting it manually. To do this, follow the instructions on the Restoring access page. If you linked a phone number or email address to your account, enter them to receive a confirmation code.

    • Registration

      For example, if you forgot your Yandex ID password and can't...

  3. Contact Support to restore access. If you didn't manage to restore access yourself, please fill in the Restore Access form. If possible, fill out the form on the same device (computer, telephone or tablet) that you usually use to log in to Yandex.

    • Suspicious Activity
    • The Password Is Publicly Available
    • What to Do If Yandex Asks You to Change Your Password

    Yandex automatically checks your account activity. Is a message sent from your inbox spam? Was there a suspicious authorization, etc.? If it becomes apparent you couldn't have performed certain actions yourself (for example, log in to your account from both Vladivostok and Moscow within an hour), your account will be automatically blocked. To unblo...

    To check this, Yandex uses a password database which it constantly updated. It contains passwords that somehow became publicly available. For example, it happens if a virus got into the computer or the same password was used on different sites. If Yandex learns that your password is publicly available, it blocks your Yandex ID for security reasons....

    This means that you'll have to come up with a new password that only you know. Don't use your old password to prevent the hacker from logging in to your account. What you need to do: 1. Before you change your password, check all the computers and other devices that you logged in to using your old password for viruses. Hackers may use a virus to get...

  4. If you forgot your password, follow the password recovery procedure and specify your Yandex username or email address. You can recover your password by answering the security question, getting an SMS sent to your secure phone number, or using a secondary email address.

  5. Yandex ID is a single Yandex account. You can use it to access all our products. If you need to change your password or last name, you just need to update the information in Yandex ID. The changes will automatically apply to all services. Here you can also link a phone number to your Yandex ID and enable login using a one-time password.

  6. For example, if you forgot your Yandex ID password and can't recover it. Phone number instead of a username The phone number linked to the account can be used as an alternative username.

  7. Yandex.Support provides help and how-to articles for Yandex services, answers to frequently asked questions, and forms for contacting the Support team. Yandex.Support is designed to solve problems that users encounter when using Yandex services.

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