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      • If you forgot your password, follow the password recovery procedure and specify your Yandex username or email address. You can recover your password by answering the security question, getting an SMS sent to your secure phone number, or using a secondary email address.
      support.yandex.com/mail/auth.html
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  2. If you forgot your Yandex password, try resetting it manually. To do this, follow the instructions on the Restoring access page.

  3. If you see an error message that says your email address or phone number is invalid, make sure you entered this data correctly. If you entered them correctly, try to remember any other phone numbers or email addresses that you might have linked to your account.

  4. If you correctly entered your first and last name when registering and linked your phone number or an alternate email address to your account, Yandex can find all the usernames associated with that data. To do this, open the login recovery page and follow the instructions.

  5. If you forget your master password, you can only restore your passwords if you have a backup encryption key. To create one, you need to enable syncing. To change your master password, you'll need a recovery key and a special file.

  6. To use Yandex services, log in to your account. On the Account management page, you can change your password, add a new photo, and change other settings . If you used someone else's phone and forgot to log out from your Yandex ID or you suspect that your Yandex ID has been hacked, you can log out on all devices:

  7. Log in to Yandex using your current password. In the alert window, click Change password. Confirm that you are the account owner: If you linked your phone number to your Yandex ID, request an SMS confirmation code, enter it on the page, and click Confirm.

  8. If you need to change your password or last name, you just need to update the information in Yandex ID. The changes will automatically apply to all services. Here you can also link a phone number to your Yandex ID and enable login using a one-time password. © 2015–2024 ООО «Яндекс» Many Yandex services are available only if you have an account.

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