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- What should I do if I haven’t received the unlock code or forgotten the answers to the security questions? You’ll need to call our contact centre on 0300 020 0090. We’ll check your personal details and unlock your account.
nestpensions.org.uk/schemeweb/memberhelpcentre/logging-into-account/unlocking-account.html
People also ask
Why can't I sign in to my Nest account?
How do I connect my Nest devices?
What happens if I don't connect to the Nest app?
What is a nest family account?
Short Answer. Yes, you can use Google Nest without a phone. You can access the Nest app from a computer or tablet and use it to control your Nest products. You can also use voice commands with a Google Nest Hub or Google Home device to control your Nest products without needing a phone.
- Overview
- Trouble signing in with Google
- Can’t sign in to account
- There’s a spinning ring or blank sign-in screen
Check below for help with some common issues when signing in to the Nest app.
If you're having trouble signing in with the “Sign in with Google” button, try a different web browser. We recommend using Google Chrome.
If you’re using Chrome and still having trouble:
• You may need to allow cookies from Google in order to sign in. Go to the instructions for allowing cookies on Chrome from your mobile device or computer.
• If you’re using a phone or tablet, you may need to make Chrome your default browser.
If you’re signing in with a Google Account, use the troubleshooter Can't sign in to your Google Account.
If you’re signing in with a non-migrated Nest Account and you have trouble signing in, you may get a message saying “incorrect email address or password.”
1. Double check that you're signing in with the right email address. Make sure your email address is spelled correctly. If you use multiple email addresses, make sure to use the email that you used to sign up for your account.
2. Double check that you’re signing in with the right password. Your password is case-sensitive, so make sure you use the same capitalization every time.
3. Check the Nest Service status. If there's a service outage, you'll need to wait for service to resume before you can sign in to your account.
4. Reset your password. Select Forgot Password and follow the instructions. You'll receive an email to reset your password.
If you sign in but your Nest home won’t load, there’s a spinning ring or blank screen, or you have other trouble signing in, try the steps in this section.
1. Check the Nest Service status. If there's a service outage, you'll need to wait for service to resume before you can sign in to your account.
2. Use a different web browser or the Nest app to sign in to your account. If using a different browser resolves your issue, troubleshoot the settings on your browser or device that might be preventing you from signing in.
3. Use a different device to sign in. Try a phone or tablet with the Nest app, or visit home.nest.com on a computer. If you're trying to sign in at work, try a different Wi-Fi network, or turn off Wi-Fi and sign in using cellular data.
I had to change my phone number, and now am unable to access my account. I no longer have access to my old number associated with Nest. Nest Support has been very unhelpful and says I’m out of luck. I have worked with three levels of support and get the same answer.
2-step verification helps prevent someone from signing in to your account on the Nest app without your permission. Important: If you aren’t already using 2-step verification by text (SMS) by...
Each person with shared access should use their own phone or email to complete 2-step verification when signing into their Nest account. If they can’t access the phone or email the...
What should I do if I haven’t received the unlock code or forgotten the answers to the security questions? You’ll need to call our contact centre on 0300 020 0090. We’ll check your personal details and unlock your account.
Sign in to the Nest app in your web browser with your Google Account or non-migrated Nest Account. Connect your Nest Thermostats, Nest Cams, Nest Doorbell, or Nest devices and add Nest Aware to one or more devices.
