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I can't sign in to the Nest app, what should I do?
How do I unlock my nest account?
How do I reset my Nest password?
How do I connect my Nest devices?
For the security of your Nest account, your access will be automatically locked when you enter incorrect details more than three times. When your access gets locked, we’ll send an unlock account code to the email address updated on your Nest account within one hour.
- Forgotten Username
If you’ve forgotten your username for your NEST account you...
- How to Log in for The First Time
To log in for the first time, you’ll need: your Nest ID....
- Logging Into My Account
What’s my Nest ID? What do I do if I’ve forgotten my...
- Problems logging in
Problems logging in. What do I do if I’ve forgotten my...
- Forgotten Username
Problems logging in. What do I do if I’ve forgotten my username? What do I do if I’ve forgotten my password? How do I unlock my account? How do I change my username and password? Have all your questions about logging into your Nest account answered in our member help centre.
To log in for the first time, you’ll need: your Nest ID. your National Insurance number, or alternate unique identifier provided by your current employer. your date of birth. You can find your Nest ID on the letter inside your welcome pack.
- Overview
- Trouble signing in with Google
- Can’t sign in to account
- There’s a spinning ring or blank sign-in screen
Check below for help with some common issues when signing in to the Nest app.
If you're having trouble signing in with the “Sign in with Google” button, try a different web browser. We recommend using Google Chrome.
If you’re using Chrome and still having trouble:
• You may need to allow cookies from Google in order to sign in. Go to the instructions for allowing cookies on Chrome from your mobile device or computer.
• If you’re using a phone or tablet, you may need to make Chrome your default browser.
If you’re signing in with a Google Account, use the troubleshooter Can't sign in to your Google Account.
If you’re signing in with a non-migrated Nest Account and you have trouble signing in, you may get a message saying “incorrect email address or password.”
1. Double check that you're signing in with the right email address. Make sure your email address is spelled correctly. If you use multiple email addresses, make sure to use the email that you used to sign up for your account.
2. Double check that you’re signing in with the right password. Your password is case-sensitive, so make sure you use the same capitalization every time.
3. Check the Nest Service status. If there's a service outage, you'll need to wait for service to resume before you can sign in to your account.
4. Reset your password. Select Forgot Password and follow the instructions. You'll receive an email to reset your password.
If you sign in but your Nest home won’t load, there’s a spinning ring or blank screen, or you have other trouble signing in, try the steps in this section.
1. Check the Nest Service status. If there's a service outage, you'll need to wait for service to resume before you can sign in to your account.
2. Use a different web browser or the Nest app to sign in to your account. If using a different browser resolves your issue, troubleshoot the settings on your browser or device that might be preventing you from signing in.
3. Use a different device to sign in. Try a phone or tablet with the Nest app, or visit home.nest.com on a computer. If you're trying to sign in at work, try a different Wi-Fi network, or turn off Wi-Fi and sign in using cellular data.
If you can’t sign in to the Nest app, go to myaccount.google.com/permissions sign in with your Google Account. If Nest appears under “Signing in with Google,” then you need to use your...
2-step verification helps prevent someone from signing in to your account on the Nest app without your permission. Important : If you aren’t already using 2-step verification by text (SMS) by...
Sign in to the Nest app in your web browser with your Google Account or non-migrated Nest Account. Connect your Nest Thermostats, Nest Cams, Nest Doorbell, or Nest devices and add Nest Aware to one or more devices.
