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Learn to prevent phone scams. Tips for protecting elderly from phone scams. Information and support to help you navigate what you need to care for your elderly parent
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Call your bank
- If you’ve been scammed, call your bank straight away using the number on the back of your card. You should also report the scam to Action Fraud or call the police on 101 if you’re in Scotland. You can ask your bank to reimburse your losses.
www.which.co.uk/news/article/how-recovery-scammers-trick-vulnerable-victims-asH3c7c4sWUwHow recovery scammers trick vulnerable victims - Which? News
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Sep 11, 2023 · If you’ve been scammed, call your bank straight away using the number on the back of your card. You should also report the scam to Action Fraud or call the police on 101 if you’re in Scotland. You can ask your bank to reimburse your losses.
- How to get your money back after a scam - Which?
If you've been caught out by a complex and convincing scam...
- How to get your money back after a scam - Which?
- If The Scammer Contacts You
- If You’Ve Given The Scammer Access to Your Computer
- If You Think Your Account Details Or Pin Have Been Stolen
- If You Think Your Password Could Have Been Stolen
- If You Think Your Account Has Been Hacked
If the scammer comes to your door, calls you, or sends you a message, ignore them, but keep a record of what's happened so you can report it. Read our advice on how to stop nuisance calls and texts.
Sometimes scammers ask to access your computer so they can control it remotely. For example, they might pretend to be from your internet provider and say they need to deal with a technical problem. The scammer might have infected your computer with a virus, or stolen passwords and financial information. To stay safe you should: 1. reset your passwo...
Contact your bank immediately so they can protect your account. After you’ve told your bank about the scam, keep an eye on your bank statements and look out for any unusual transactions. Also check your credit scoreto see if there are applications for credit you don’t recognise.
Change your password as soon as possible. If you’ve used the same password on any other accounts you should change it there too. Make sure you create a strong password– for example, using numbers and special characters. Some sites let you add extra security to your account. This is known as ‘two-factor authentication’.
Your account might have been hacked if a scammer has stolen your passwords. If you think this has happened, the National Cyber Security Centre has advice on recovering an account that’s been hacked.
If it's been 8 weeks since you complained, and you haven't got your money back, contact the Financial Ombudsman. You can also contact the ombudsman if you've had a letter from the bank saying it's not going to take any action. This is sometimes known as a final response letter.
Be ready for fraud recovery scams if you’ve been a victim in the past. Challenge any calls, letters or emails from people you don’t know or companies you’ve never contacted. If you’re asked to pay, or give your bank account details, end all contact.
Signs of a recovery scam. If you are cold-called, this should be enough to set alarm bells ringing. As with many other scams, the caller is likely to use high-pressure tactics and they will be vague about how they will actually recover your money.
The police: If you feel threatened or if you're in immediate danger, call 999. If it's not an emergency, call 101. Your bank: If you've noticed any unusual activity with your bank account, call the centralised number 159 or the phone number on the back of your bank card.
If you've been caught out by a complex and convincing scam which has resulted in you transferring your money into another bank account, then you should contact your bank immediately. Tell the bank what happened, and let it know the bank account number your money was sent to.
