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If you have had restorative dental treatment on the NHS, and something goes wrong, requiring repair or retreatment, within 12 months of the original treatment, then your dentist should do the necessary work free of charge. Restorative dental treatment includes fillings, root fillings, inlays, porcelain veneers and crowns.
In England, the NHS has three bands of dental charge. These costs apply from 1 April 2019. Band one - £22.70. Band two - £62.10. Band three - £269.30. Depending on what you need to have done, you should only ever be asked to pay one charge for each complete course of treatment, even if you need to visit your dentist more than once to finish it.
England, Wales or Scotland: AvMA. Make a complaint about dental care, services or treatment or get a refund. 1. complain to the dentist or practice. 2. Contact the NHS or Dental Complaints Service. 3. Go to the health ombudsman or a solicitor. Our guide explains the dental complaints process.
Some NHS dental treatments are guaranteed for 12 months. These include: fillings. root fillings. inlays or onlays. porcelain veneers. crowns. You'll not be charged if any of these need to be repaired or replaced within 12 months of the original being fitted. This includes if the item has been lost.
You can call on 0345 015 4033 or use the PHSO's online complaint form to raise your complaint (this only applies to NHS services in England). You can find further information and support for making a complaint from: a hospital's Patient Advice and Liaison Service, if your treatment was carried out in a hospital. Citizens Advice.
NHS England is responsible for commissioning out-of-hours emergency dental treatment. You will usually have to phone an emergency helpline first. If a decision is made that you need care or treatment out of hours, NHS England will make arrangements for this. There is a set fee for urgent and out-of-hours treatment. Complaints about dentists.
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Can I complain about my dental treatment?
Unhappy with NHS Dental Treatment. If you’re an NHS dental patient unhappy with the treatment you have received, you may be eligible to make a compensation claim if your dentist was negligent in your care and you have suffered as a result. You can contact the Dental Law Partnership for free initial advice so that we can advise you whether you ...
