Search results
Nov 3, 2023 · If the worst happens, under ATOL you'll get a refund for your holiday or an alternative holiday/transport. It doesn't apply to non-UK companies though. For example, when Lowcostholidays went bust in 2016, customers did not have ATOL protection as the company was registered in Spain.
May 14, 2021 · If package holiday organisers cancel your holiday you are entitled to a full refund within 14 days of the cancellation date. Your refund should be provided irrespective of whether the company...
If your holiday was cancelled because of coronavirus, find out how to get a refund. If something went wrong with your holiday you might be able to get compensation from the company you booked with. If you’re still on holiday, tell the company or travel agent about the problem as soon as possible.
You may have to cancel a package holiday due to unexpected circumstances such as a family bereavement. Here we look at your options for rebooking and claiming a refund.
You might be entitled to cancel the holiday without a fee if: the holiday company makes significant changes to your holiday. it puts certain prices up after you book. you can’t get to your destination because of exceptional circumstances - like war or a natural disaster.
If your booking isn’t going ahead, you might be able to get a refund - you can find out how to try and get your money back if a company stops trading. Contact the Citizens Advice consumer service for help working out if you can get a refund for a voucher.
Jul 13, 2020 · travellers terminate the contract because of “unavoidable and extraordinary circumstances” occurring at the destination (or its immediate vicinity), which significantly impact the package or getting to the destination (reg. 12 (7)- (8), reg. 14 (3)); or.
