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  2. Stay in control with easy access to your British Gas account. Email address. Continue. Forgotten your password? Register for an online account. Access your account to see your bills, send meter readings, manage your payments or book an engineer for an annual service or repair – it's easier online.

    • My Account

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    • Identity

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    • Book an Engineer

      From one-off repairs to annual service visits, it's easy to...

    • Smart Meters

      Don’t have an online account. It’s easy to register and will...

    • My Business

      UK's largest business electricity and business gas supplier...

    • Accessing Your Account

      Already a British Gas customer. All you need is your email...

  3. However, there will be times when the website is not working suddenly and customers are unable to login to the British Gas website to access their account when needing to pay bills on time ...

  4. Oct 21, 2022 · 21 October 2022 at 2:54PM. Before I submit a formal written complaint to British Gas, is anyone else having problems accessing details in their online account? I can log on, but when I choose My Account, for three days running now, it's simply said: "Something went wrong.

  5. Sep 22, 2022 · Anna Tims. Thu 22 Sep 2022 02.00 EDT. Recently, I logged into my British Gas account and found it was in my name, but with a different address, phone number and bank account number....

    • Anna Tims
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  7. May 10, 2022 · Narin Flanders. British Gas has reassured customers affected that they are working on the issue. British Gas customers have expressed their frustration after trying to log into their...

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