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Sep 20, 2023 · In an era where client satisfaction and loyalty are paramount, the failure to respond to potential clients can have severe repercussions for a firm’s reputation and bottom line. The Alarming Statistics: According to the study, an alarming one in five inquiries from prospective clients remain unanswered by law firms.
Aug 22, 2018 · As a client, track your attempts at communication to document the ongoing problem. Note the date and time of each call and who you spoke with. Unanswered emails can also serve as an electronic record of your lawyer ignoring you. A record of communication attempts can serve you well if acting against the lawyer later. Terminating the relationship.
The customer complained to the firm and initially the firm took the position that it wasn’t their fault as they had spent considerable time trying to retrieve the paperwork. However, upon rereading the complaint, the firm realised that the complaint wasn’t about the delayed completion but the fact that they hadn’t kept the customer fully advised that this was a possibility.
Conflict of interests. This practice note sets out how to identify and manage situations where a conflict of interest arises, or there is a significant risk of a conflict of interest occurring. It also provides guidance on the duties of confidentiality and of disclosure, and how to manage situations where these duties come into conflict.
Sep 20, 2023 · It is crucial for law firms to recognize that effective client communication is not just a matter of courtesy but also a fundamental aspect of maintaining a thriving legal practice. By promptly responding to potential clients, law firms can foster trust, build lasting relationships, and ultimately secure new business opportunities.
Nov 25, 2019 · There are seven Principles that all people and law firms we regulate must meet. This means that they must act: in a way that upholds the constitutional principle of the rule of law, and the proper administration of justice. in a way that upholds public trust and confidence in the solicitors' profession and in legal services provided by ...
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Aug 11, 2015 · Branding is a concept that penetrates through a law firm’s logo, culture and staff. Firms with strong brands gain credibility and make clients more willing to instruct and pay higher. Branding is one of the most significant ways a firm can work to stand out from competitors.
